Medical clinic Closed now

Baylor Scott & White Family Medicine - Uptown

★ 4.7 371 Google reviews Dallas, TX

4161 McKinney Ave #300, Dallas, TX 75204

vs Dallas average +0.3 rated above 17 of 26 nearby
Open days 5 / 7 weekdays only
Sampled reviews 4 / 5 rated 4 or 5 stars

Feedback snapshot

How many of the 5 sampled Google reviews mention each topic. Colour shows whether those reviews were positive.

Staff and front desk 4 of 5 · Mostly positive
How clearly things were explained 2 of 5 · Mostly positive
Phone and messages 2 of 5 · Mostly positive
Booking and availability 2 of 5 · Mostly positive

About Baylor Scott & White Family Medicine - Uptown

Baylor Scott & White Family Medicine – Uptown is a medical clinic located in Dallas, Texas, dedicated to providing comprehensive family healthcare. The clinic emphasizes patient-centered care and aims to create a supportive environment where patients can receive personalized attention and thorough medical evaluations. Patients can expect a range of services designed to meet their health needs at this facility, which has garnered positive feedback from many individuals who have visited.

Overview of Baylor Scott & White Family Medicine – Uptown

Situated at 4161 McKinney Ave #300, Dallas, TX 75204, Baylor Scott & White Family Medicine – Uptown operates as a vital community resource for individuals seeking quality primary care. The clinic is open five days a week, from Monday to Friday, offering convenient access for busy families and professionals. Patients appreciate the structured approach to healthcare provided by the team here.

Review Analysis

In analyzing patient feedback about Baylor Scott & White Family Medicine – Uptown, several recurring themes emerge that highlight both the strengths of the clinic and some mixed experiences. Overall, the reviews reflect a high level of satisfaction with various aspects of care.

Staff and Front Desk Experience

The staff at Baylor Scott & White Family Medicine – Uptown receives consistent praise for their friendliness and professionalism. Multiple reviewers describe their interactions with front desk personnel as positive, noting how they are helpful in navigating insurance details and scheduling appointments. This friendly approach contributes significantly to creating a welcoming environment for patients. Reviewers often express appreciation for the team’s attentiveness and willingness to assist with inquiries.

Appointment Availability

Patients frequently mention the ease of scheduling appointments at this clinic. Many reviews highlight how quickly individuals could be seen when needing urgent care or follow-up visits. This aspect appears to be a significant advantage for those requiring timely access to healthcare services. The ability to secure an appointment without long waiting periods enhances the overall patient experience.

Communication and Clarity

Clear communication stands out as another vital theme in patient reviews of Baylor Scott & White Family Medicine – Uptown. Several individuals note how well doctors explain medical issues and treatment plans during consultations. This clarity helps build trust between patients and providers, allowing for better understanding of health concerns. Additionally, prompt responses to messages and phone calls reinforce patients’ confidence that their needs are being prioritized even outside office visits.

Recurring Praise:

  • Friendly and professional staff at the front desk.
  • Efficient appointment scheduling and availability.
  • Clear explanations of medical conditions and treatments.

Recurring Concerns:

  • Misinformation regarding specific medical services available at the location.

Rating Summary

Baylor Scott & White Family Medicine – Uptown holds a rating of 4.7 based on 371 reviews. This rating reflects generally favorable opinions from patients who value the care they receive at this facility.

Hours and Availability

The clinic operates Monday through Friday from 8 AM to 5 PM, providing consistent access for patients throughout the workweek. Notably, it remains closed on weekends, allowing staff time for rest while ensuring that patients can receive care during traditional business hours.

Location and Contact Information

Baylor Scott & White Family Medicine – Uptown is conveniently located in Dallas’ bustling Uptown area, making it accessible for residents in surrounding neighborhoods. The location’s centrality adds to its appeal for those seeking quality healthcare close to home or work.

Conclusion

Baylor Scott & White Family Medicine – Uptown serves as an important healthcare provider in Dallas, focusing on comprehensive family medicine services with an emphasis on effective communication and patient-centered care. While most feedback highlights positive experiences with staff interactions, appointment availability, and clarity in communications, there are occasional mentions of misinformation regarding specific services offered. Prospective patients may wish to contact the clinic directly to confirm current availability or inquire about specific services before scheduling an appointment.

Reviews from Google

★ 4.7 · 371 reviews
C Mayfield ★★★★★ 2026-06-24

I would love to tell you about my experiences with Dr. Bouchard and her employees. When I have had questions everyone in Dr. Bouchard’s office has taken care of me. Dr. Bouchard takes time to answer any and all questions I have had after my falling and my showing I had during the snow in January. We discussed my having family members helping me when I need help. I appreciate the staff taking the time even when I have been ill and the Dr. is unavailable. The PA has been able to see me that very day. Thank you Dr. Bouchard. Cindy

Angela Brown ★★★★★ 2026-07-24

After my longtime internist retired, I was concerned about finding a new primary care provider who would truly listen and take the time to understand my health history rather than simply writing prescriptions. I'm grateful to have found Dr. Neeti Pokharel. From my very first visit, I never felt rushed. Dr. Pokharel takes the time to listen, ask thoughtful questions, and perform a thorough examination before recommending a treatment plan. That level of personalized care is becoming increasingly rare and is something I deeply value. One of the things I appreciate most is the excellent communication. My messages and phone calls are returned promptly, which gives me confidence that my concerns matter even when I'm not in the office. I don't want healthcare that's based solely on checking boxes or following a checklist. I value building a relationship with my provider and having continuity of care with someone who knows me as a patient. Dr. Pokharel and the entire team have provided exactly that, and I highly recommend the practice to anyone looking for compassionate, attentive, and patient-centered care.

Gabriel Trejo ★★★☆☆ 2026-08-24

I was happy with the care I received. They were quick to see me, very professional, and attentive to my ailments. The med student accompanying the Dr. was good too. The lower rating is due to incorrect information i received about imaging capabilities at the location. I was planning on having x-rays performed fearing i had a broken bone and choose that location in particular because I called ahead and was told they could perform them there. At the visit though, I was told they didn't have those capabilities and would have to go elsewhere.

Vernalyn Chan ★★★★★ 2026-01-24

I had my appointment with Dr. Neeti Pokharel (Internal Medicine) to establish care for her to be my PCP. As well to have an Annual Physical check up. It is a very good experience. If I will rate it, it is 10/10. She is very nice, very thorough, and she took time to know me and my medical history. She’s not a hurry type one. She gave advices that are very good and I will really try my best to follow. Also the front desk people, the nurse and the phlebotomists we encountered are very very nice. Very helpful. I am thankful.

Austin Rosenthal ★★★★★ 2026-02-24

Had an acute appointment at the uptown location last week. Front desk staff was super friendly and helped me understand my insurance coverage, was seen quickly. Really enjoy my care providers and test results came back quickly, great followup, very confidence inspiring

Reviews are published on Google and shown here as a sample. Reviews written on this site are moderated separately.

Location & Maps

Get directions

4161 McKinney Ave #300, Dallas, TX 75204

Frequently asked questions

How do I contact Baylor Scott & White Family Medicine - Uptown?

Call (972) 817-7040. You can also visit their website.

Where is Baylor Scott & White Family Medicine - Uptown?

4161 McKinney Ave #300, Dallas, TX 75204.

Is Baylor Scott & White Family Medicine - Uptown open today?

Friday: 8 AM–5 PM. Confirm holiday hours with the business before visiting.

How is Baylor Scott & White Family Medicine - Uptown rated?

4.7 out of 5 from 371 Google reviews.

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