River Hills Family Medicine

River Hills Family Medicine

📍 7011 Ribelin Ranch Dr #200, Austin, TX 78750

River Hills Family Medicine

7011 Ribelin Ranch Dr #200, Austin, TX 78750

Overview

River Hills Family Medicine is a medical clinic located in Austin, Texas, dedicated to providing comprehensive healthcare services. With a strong commitment to patient care, this practice has garnered a reputation over the years for its experienced staff and a focus on patient needs. River Hills Family Medicine operates within a busy community, making it a convenient option for individuals seeking medical services in the Austin area.

There are also some nearby medical clinic in the area. Check Family Medicine Austin – Shoal Creek, Dr. Brynna Connor, Board Certified- Family Medicine, Family Medicine Austin – Leander, Rosedale Family Care Partners, PA and Jennifer Arnecilla, MD for more options in this area.

River Hills Family Medicine

Located at 7011 Ribelin Ranch Dr #200, Austin, TX 78750, River Hills Family Medicine serves as a vital healthcare resource for the local community. The clinic prides itself on delivering quality medical care tailored to each patient's unique health concerns. The practice encompasses various medical services, ensuring that patients receive well-rounded healthcare solutions.

A total of 382 reviews give insight into patient experiences at River Hills Family Medicine, with an overall rating of 4.4 stars. This feedback reveals both strengths and areas needing improvement within the practice.

Many patients express satisfaction with the professionalism and knowledge exhibited by the staff at River Hills Family Medicine. Reviews mention that doctors take their time to listen to patients' needs without rushing them through appointments. This thoughtful approach fosters trust and encourages open communication about health concerns.

Despite positive remarks about the staff's professionalism, some patients report significant challenges with appointment scheduling. One review highlighted an experience where a long-distance patient was informed only after traveling six hours that a necessary consultation was not completed prior to a procedure. This lack of communication regarding appointment requirements resulted in considerable frustration and wasted time for the patient.

Several reviews touch on wait times at River Hills Family Medicine, with mixed feedback noted. While some patients have expressed understanding regarding occasional delays due to difficult cases or busy schedules, others have reported consistently long waits even when arriving early for appointments. One reviewer mentioned waiting over an hour for what was originally intended to be a short visit, which raises concerns about time management within the practice.

A recurring theme in patient feedback is the difficulty in communication with administrative staff. Several patients have indicated challenges in reaching medical assistants or receiving timely callbacks after leaving messages. This issue can lead to frustrations when trying to manage appointments or communicate important health information effectively.

Despite some negative experiences regarding wait times and communication issues, many patients still express overall satisfaction with their care at River Hills Family Medicine. The expertise of medical providers is frequently praised, and established patients often note their long-term relationships with doctors as highly beneficial for their ongoing health management.

  • Recurring Praise:
  • Professional and knowledgeable staff
  • Caring approach from doctors
  • No rushing during appointments
  • Loyalty from long-time patients
  • Recurring Concerns:
  • Inefficient appointment scheduling processes
  • Long wait times despite early arrivals
  • Poor communication from administrative staff

The current rating for River Hills Family Medicine stands at 4.4 stars based on 382 reviews. This rating reflects diverse patient experiences ranging from high levels of satisfaction with care received to frustrations related to scheduling and communication.

The clinic operates under limited hours during the week. Currently, River Hills Family Medicine is closed on all weekdays including Monday through Friday as well as weekends (Saturday and Sunday). Patients looking to schedule appointments should be aware of this limited accessibility when planning visits or consultations.

If you are considering visiting River Hills Family Medicine for your healthcare needs, you can find them at:

Address:
7011 Ribelin Ranch Dr #200,
Austin, TX 78750

Phone:
+15123457436

Official Website
Google Business Profile

In summary, River Hills Family Medicine is a medical clinic serving the Austin area which emphasizes professional care while addressing various healthcare needs. While patient feedback highlights strengths such as knowledgeable staff and solid physician-patient relationships, challenges remain in appointment scheduling and communication practices that could be improved upon for better patient experiences. For specific inquiries regarding availability or insurance participation, it's advisable to contact the practice directly.

Location & Maps

📍 7011 Ribelin Ranch Dr #200, Austin, TX 78750 · Austin

Opening Hours

  • Sunday Closed
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed

Frequently Asked Questions

How can I contact River Hills Family Medicine?

Call us at +15123457436. For quicker responses, calling during business hours usually works best.

Where is River Hills Family Medicine located?

7011 Ribelin Ranch Dr #200, Austin, TX 78750 · Open in Google Maps. Parking and public transport may vary by time of day.

What are today's opening hours?

Monday: Closed. Hours can change on holidays—check ahead if you're visiting then.

Which services or categories does it belong to?

This listing is categorized under:

Medical clinic

How do customers rate River Hills Family Medicine?

Average rating: 4.4 from 382 reviews. Ratings are based on recent feedback and may evolve over time.

In which city or region is it located?

Austin TX United States. This helps searchers find relevant local providers.

Customer Reviews

4.4
382 reviews
Mariana Lira★☆☆☆☆• 3 months ago
I have been going to this practice for over a decade, consistently arriving ahead of my scheduled time but also consistently waiting 40min to over an hour to see the doctor for what is on average a 10min appointment. On my last appointment due to a mix up in time, I arrived 5 mins past the 15 minutes grace period. I was told that nor the other doctor or anyone else would be able to see me due to that and the only other available time later on the same day, did not fit my schedule. So I had to reschedule it for the next day. During the rescheduling process when I told the receptionist that I going forward I would also expect the doctor to see me within the 15min grace period, I was told that I needed to give the doctors an hour or so grace period. So now I ask, what makes their time more valuable than mine? Why am I obliged to give them an hour or so of grace period when they only give me 15min? I am not asking for preferential treatment, what I am asking is for my doctor to treat me the same way as I am obliged to treat them. And if they can’t, perhaps they should not be asking that of their patients. I believe that good relationships should be reciprocal in nature. And what I experienced today at this practice was far from it and that’s my true disappointment with today’s visit.
Ginny Stapleton★☆☆☆☆• 4 weeks ago
I made an appointment for biote hormone replacement therapy (a pellet). And its a key fact that I now live 6 hours away but in the past this office was always good about appointments, even after I left the area. And admittedly it has been a while since I have been to their office but I did my due diligence when making the appointment. Considering that I have probably had 30+ procedures of this same type in this office, I made sure I told them I had recent labs, had the previous labs, and further explained current heath history...basically everything they would need to know to make the appointment a success. The tech scheduling my appointment put me on hold 3 separate times ostensibly to confirm that she could make the appointment for the actual procedure to be performed. BUT, office staff waited until I had taken time off work, driven 6 hours, and spent money on a hotel to tell me they couldn't do the procedure because I needed to have a consult first...despite having had 30+ procedures of this type IN this office. It should also be noted this is an out-of-pocket procedure. Because I was also told that it would require payment for 2 appointments a "consult" and the "procedure" if and only if I "carried in" additional paperwork and lab results that considering I came from 6 hours away would not be readily available. Other patients of this office warned me that the quality and service of this practice had waned and now I can attest to that.
Bro Stix★★★★★• 4 months ago
The staff is very professional. The doctors are extremely knowledgeable and will listen to all your needs. There is no rushing the patient's to get them out. A great place to take care of your medical needs.
Jack★★★★★• 8 months ago
These guys are the best of the best. All of the providers are excellent and the receptionists know what they’re doing. Being a college student it’s always difficult to fit in my appointments while I’m home, but I never have that issue here. I’ve been coming here for years and can confidently say that I’ve never had an issue other than maybe a slightly longer than ideal wait time, but even then, I blame difficult patients for that problem.
Bernadette Rice★★★★☆• 10 months ago
I have been in Austin for 6 years and it took me several doctors before I found Nicole. She is amazing. The issue I have, I have left v/m for medical assistant and never get a call back. I spoke with someone yesterday and I was informed I would receive a call back. (yesterday early AM) and today, still no call. Use the portal, it is really a pain. I've cancelled appts through the portal and then I'm told I need to pay a no show fee of $75. That was corrected. There has to be an easier way to reach/go through portal. Again, Nicole is amazing and I plan on staying, but their communication services are horrible.

Write a Review

★★★★★

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