Dr. Petra Kelsey and her staff are excellent. She’s the only primary care physician who I’ve felt is personally invested in my health vs going through a checklist of items to complete. She maintains a Roledex of equally qualified specialty care providers. After 3 years, I have yet to have anything less than an A+ experience with her and her office.
One Medical Primary Care Clinic - Aldrich Street Mueller.
1900 Aldrich St Ste 150, Austin, TX 78723
A closer look.
One Medical Primary Care Clinic – Aldrich Street Mueller is a medical clinic located in Austin, Texas. This facility offers a range of primary care services aimed at providing comprehensive health care to patients. With a strong focus on personalized care, the clinic features experienced physicians and a supportive staff dedicated to patient well-being.
Overview of One Medical Primary Care Clinic – Aldrich Street Mueller
Situated at 1900 Aldrich St Ste 150, the One Medical Primary Care Clinic – Aldrich Street Mueller serves the Austin community by offering accessible and quality healthcare. The clinic operates five days a week, providing services from Monday through Friday, with hours extending until 6 PM on weekdays. This schedule allows patients to visit conveniently, especially those balancing work and family commitments. The practice emphasizes a patient-centered approach, ensuring that individuals feel valued and heard during their visits.
Review Analysis
The experiences shared by patients reflect a mixture of positive and negative feedback about One Medical Primary Care Clinic – Aldrich Street Mueller. Analyzing these reviews reveals several recurring themes related to appointment availability, staff interactions, and communication clarity.
Staff and Front Desk
Feedback regarding the staff at the clinic is predominantly positive. Several reviewers commend the friendly demeanor of the front desk personnel as well as the professionalism exhibited by the medical team. They appreciate how approachable and caring the staff is, contributing to an overall welcoming environment. For instance, one reviewer noted their satisfaction with how invested Dr. Petra Kelsey was in their health during visits over three years.
Booking and Availability
The ease of scheduling appointments has received mixed feedback from patients. While some appreciate being able to secure appointments quickly, one reviewer even mentioned getting an appointment within a couple of hours, others have expressed frustration with certain aspects of online booking procedures. A negative review highlighted an incident where a patient struggled because they were not logged into their child’s account for an appointment, leading to disappointment when they were unable to see the doctor.
Clarity of Communication
Patients have generally found that providers at One Medical take time to explain procedures and discuss health issues clearly. Reviewers noted that doctors like Dr. Varghese demonstrate good communication skills by engaging with patients thoroughly without rushing them through appointments. This attention to detail contributes positively to patient experiences, as many feel informed about their treatment options.
Recurring Praise:
- Caring and friendly staff interactions
- Clear explanations from providers regarding health issues
Recurring Concerns:
- Inefficiencies in online booking processes leading to appointment mix-ups
Rating Information
The current rating for One Medical Primary Care Clinic – Aldrich Street Mueller stands at 4.5 out of 5 stars based on 60 reviews. This score reflects a generally favorable perception among patients visiting this medical clinic in Austin.
Hours and Availability
This clinic is open Monday through Friday from 8 AM to 6 PM, allowing flexibility for those who may need late afternoon appointments after standard business hours. However, it remains closed on weekends which could limit access for some individuals seeking care during those times.
Location and Contact Information
One Medical Primary Care Clinic – Aldrich Street Mueller is conveniently located in Austin’s vibrant community at 1900 Aldrich St Ste 150. Patients can reach out via phone for inquiries or additional information regarding services offered or appointment availability.
Conclusion
One Medical Primary Care Clinic – Aldrich Street Mueller is committed to providing quality healthcare in Austin through dedicated staff and accessible services. Patients generally report positive experiences regarding staff interactions and clear communication during visits but have noted some challenges related to booking processes. For further details or specific inquiries about services provided, potential patients are encouraged to contact the clinic directly.
What people mention.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
The local perspective.
I had an appointment and was not signed into an account for my 3 year old son but the appt was for him. When I logged in and told the doctor that I was there for my son who has the flu and wanted to get him tamiflu the doctor said they could not see my son because I wasn’t logged into an account for him (this was my first time using this platform). The doctor said they could give me tamiflu which I declined because I said the visit wasn’t for me it was for him and we disconnected. The doctor wrote up a summary of our visit as if I was there for myself and that they diagnosed me with the flu. Entire visit was less than 5 minutes. I have sent countless emails saying I will not pay and do not want this charged to my insurance to which you continue to say a billing code was assigned and they will charge. I declined service, my son was not seen and I didn’t get any prescriptions or a proper visit (it was less than 5 minutes). This is fraud. Please look into this and make it right.
This was the first time we had used One Medical and we couldn’t have been more pleased. The office was lovely, the staff was friendly and Dr. Varghese was very personable and took care of my medical issue. I was able to get an appointment in a couple of hours and even though she didn’t rush me, I was in an out in a short amount of time. Great experience.
Dr. Petra is literally the IUD whisperer. If you need an IUD do yourself the biggest favor of your life and go to her for it. Michelin 3 star insertion. 10/10. 5 stars. Ten years ago I got my first IUD in and it was literally the worst experience of my life. I'm a clinician as well and I couldn't believe how unkindly I was treated, how the strings were cut too short after (which was uncomfortable for my husband), and how I was honestly gaslighted and treated like a drug-seeker when I asked for pain control. This time was TOTALLY different. She is literally an angel. Caring. Listens to you. Makes you feel safe. Encourages a friend to come with you and distract you with cat videos. Vibration therapy. Aromatherapy. Clinicians do not always (and often choose not to) go above and beyond. She is different. Dr. Petra, thank you for becoming a provider. Thank you for learning how to insert IUDs with the kindness and love most women don't get. You didn't make me feel like a number in your roster of patients, you made me feel like a person. You are what all clinicians should aspire to be.
I have really enjoy seeing Dr. TeBlunthuis. She is very kind and patient. She is very knowledgeable and has excellent bedside manner. She really takes her time to listen and ask questions to better assist you with what you need. She's amazing.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
Time it right.
| Sunday | Closed |
|---|---|
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| FridayToday | 8 AM–6 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
Right around here.
Get directions1900 Aldrich St Ste 150, Austin, TX 78723
Good to know.
How do I contact One Medical Primary Care Clinic - Aldrich Street Mueller?
Call (888) 663-6331. You can also visit their website.
Where is One Medical Primary Care Clinic - Aldrich Street Mueller?
1900 Aldrich St Ste 150, Austin, TX 78723
What are today’s opening hours?
Friday: 8 AM–6 PM. Confirm holiday hours before visiting.
How is this business rated?
4.5 out of 5 from 60 Google reviews.
