Great experience every visit! The customer service is always friendly and professional. The practitioner is very thorough, takes the time to listen to all of my concerns, and explains everything clearly. I never feel rushed and always leave feeling confident about my care. Highly recommend!
Texas Health Family Care
3529 Heritage Trace Pkwy #137, Fort Worth, TX 76244
Feedback snapshot
How many of the 5 sampled Google reviews mention each topic. Colour shows whether those reviews were positive.
About Texas Health Family Care
Texas Health Family Care is a medical clinic located in Fort Worth, Texas, providing primary care services for patients of all ages. The clinic emphasizes a patient-centered approach, ensuring individuals receive thorough evaluations and personalized care. With a solid rating of 4.6 based on 346 reviews, Texas Health Family Care aims to deliver quality healthcare experiences to its community.
Overview of Texas Health Family Care
Situated at 3529 Heritage Trace Parkway, Suite 137 in Fort Worth, Texas Health Family Care offers accessible medical services five days a week. The clinic’s operating hours are Monday through Thursday from 8 AM to 5 PM, and Friday from 8 AM to 12 PM, allowing for convenient scheduling options for patients. Closed on weekends, the clinic provides ample time during weekdays for appointments.
Review Analysis
The reviews for Texas Health Family Care highlight several important themes related to patient experiences, particularly focusing on the clarity of communication, staff interactions, and overall service quality.
Clarity of Explanations
A significant theme among patient feedback is the clarity with which medical information is communicated. Four out of five reviewers expressed satisfaction with how well the healthcare providers explain conditions and treatment options. Patients noted that practitioners take the time to ensure they understand their care plans and health concerns. This clarity contributes substantially to the confidence patients feel regarding their treatments.
Staff and Front Desk Interactions
The professionalism and friendliness of the staff are frequently mentioned in positive reviews. Three reviewers commend the front desk personnel and clinical staff for being welcoming and efficient. Patients appreciate feeling valued during their visits and have highlighted specific staff members who made their experiences notably positive. This consistent praise indicates a strong customer service culture within the clinic.
Appointment Availability and Wait Times
Mixed feedback regarding wait times is evident in the reviews. While some patients reported minimal waiting periods before being seen by practitioners, others suggested that wait times could vary depending on the day or time of their appointment. Overall, however, many find that once they arrive at the clinic, they experience prompt service from both support staff and medical professionals.
Recurring Praise
- Clear explanations provided by practitioners.
- Friendly and professional staff interactions.
- Thoroughness in addressing patient concerns.
Recurring Concerns
- Variable wait times reported by some patients.
Rating
The clinic holds an impressive rating of 4.6 stars based on 346 reviews. This score reflects a largely positive perception among patients who have visited Texas Health Family Care.
Hours and Availability
Texas Health Family Care operates Monday through Thursday from 8 AM to 5 PM and Friday from 8 AM to 12 PM. The clinic remains closed on Saturdays and Sundays, allowing for focused patient care throughout the week while accommodating those with weekday schedules.
Location and Contact Information
The location at 3529 Heritage Trace Parkway #137 places Texas Health Family Care conveniently within Fort Worth’s community. Patients can reach out via phone at +1-817-741-7960 for inquiries or appointment scheduling. For more details about services offered or to confirm current availability, visiting their official website may be beneficial.
Texas Health Family Care is committed to providing comprehensive healthcare services in Fort Worth. With an emphasis on clear communication and friendly staff interactions, many patients report positive experiences despite occasional variations in wait times. For those considering this medical clinic, contacting them directly may provide additional insights into their offerings and available services.
Reviews from Google
★ 4.6 · 346 reviewsWe love Ms. MAYES and her assistant Linda. Ms. Mayes has been helping my three kids for a very long time. Possibly over 10 years. She has been the best with all situations we have brought her. I highly recommend her. She takes time to listen and explain things to help you better understand what is going on. And her assistant has become our all time favorite. We truly are blessed with both of these ladies. -Tasha
I have always had an eccellent experience at Texas Health Family Care. Dr. Duncan and staff are excellent. I have being seen by Amber Mayes. I have to say she takes the time to listen to my concerns and answers all my questions concerning conditions and treatment options. She also takes the time to provide nutrition information as it relates to my health. I always feel welcome at this clinic.
I’ve been seeing Dr Duncan for about 20 yrs I’m in my 70’s so I can speak with experience. He’s an old fashioned type doctor that sits down and listen to you and cares and remembers our conversations from one appointment to the next. He goes the distance in providing accurate diagnosis and administering care. Thank you for helping me get my A1c down in the 6’es it’s been several years since I’ve had good reading. Staff is great and friendly with great humor and very little wait time getting in. Can’t say enough about Dr Duncan and staff they have become like family.
Anita is always so efficient and treats you so well. Dr. Chacon has been our family doctor for 16 years. He is the most understanding and open Doctor I’ve ever had. He takes the time to go over any questions or concerns. He is so caring and that’s why we are faithful patients.
Reviews are published on Google and shown here as a sample. Reviews written on this site are moderated separately.
Location & Maps
Get directions3529 Heritage Trace Pkwy #137, Fort Worth, TX 76244
Frequently asked questions
How do I contact Texas Health Family Care?
Call (817) 741-7960. You can also visit their website.
Where is Texas Health Family Care?
3529 Heritage Trace Pkwy #137, Fort Worth, TX 76244.
Is Texas Health Family Care open today?
Friday: 8 AM–12 PM. Confirm holiday hours with the business before visiting.
How is Texas Health Family Care rated?
4.6 out of 5 from 346 Google reviews.