Update, 26Mar2026: I spoke with their new office manager, Donna. She was very nice and understanding of my expressed frustrations. She's working towards improvement and I want to make sure that's acknowledged by an improved rating. The administrative staff always seems to drop the ball. As a patient, I shouldn't have to be the one to drive the process, make sure my labs are sent in correctly, make sure my prescription refill requests get processed on-time, etc. This time I showed up and my appointment wasn't on the books when it should have been. I was there in Dec and Mari asked for me to return in 3 months for my physical which I scheduled during checkout. I show up per scheduled time and they have no appointment for me on their books at all. Prior to the visit I requested my lab req be sent to Quest in preparation of my upcoming visit. It was sent, but they didn't send in everything that Mari had wanted to see during the visit. I caught the error and let them know on Mar 19/20th and asked if they can take care of it when I came in office for the visit on the 24th. They said yes and to be fasting if I could. I did just that and of course the scheduling issue occurred, so now I had to be worked in causing my 9:45am appointment turn into an 11am or so appointment. At this point, I was hangry and extremely disappointed. Mari is an excellent provider, but management needs to do something about the staff because it's always 1 issue after another. My husband is also a patient and has experienced administrative delays as well, so I'm not just being a complainer. I've also been a patient for nearly 10 yrs back when it was Fort Worth Primary Care and then got bought and turned into Palm, so I've seen the difference and decline. I want to add the nurses that work with Mari are also very good but maybe stretched too thin therefore things slip through the cracks.
Palm Primary Care - Tanglewood
4400 Oak Park Ln, Fort Worth, TX 76109
Feedback snapshot
How many of the 5 sampled Google reviews mention each topic. Colour shows whether those reviews were positive.
About Palm Primary Care - Tanglewood
Palm Primary Care – Tanglewood is a medical clinic located in Fort Worth, Texas, dedicated to providing comprehensive healthcare services. With a solid rating of 4.7 based on 82 reviews, this clinic emphasizes patient-centered care and accessibility. It operates five days a week, making it convenient for patients to schedule appointments while ensuring they receive attentive care from a friendly staff.
About Palm Primary Care – Tanglewood
Nestled in the heart of Fort Worth, Palm Primary Care – Tanglewood aims to meet the diverse healthcare needs of its community. This clinic focuses on delivering quality medical care with an emphasis on patient experience and satisfaction. Their team is committed to creating a welcoming environment where patients feel valued and understood.
Review Analysis
An examination of patient feedback reveals several themes regarding their experiences at Palm Primary Care – Tanglewood. Most reviews highlight both positive aspects and some areas needing improvement, particularly around administrative processes.
Staff and Front Desk Experience
Many reviews commend the staff at Palm Primary Care – Tanglewood for their friendliness and professionalism. Patients describe the front desk personnel as efficient and courteous, contributing to a positive first impression upon entering the clinic. Several patients noted that the staff was knowledgeable about their medical histories, which fosters trust and confidence in the care provided. In particular, one reviewer appreciated that the staff treated seniors with dignity and respect, indicating an understanding of their specific needs.
Scheduling and Wait Times
The feedback on scheduling indicates mixed experiences. While some patients found it easy to schedule appointments, others reported issues with appointment confirmations and administrative follow-through. For example, one individual expressed frustration over a missed appointment due to scheduling errors on the part of the clinic, suggesting that there may be inconsistencies in managing appointment logs. This highlights a potential area for improvement in how appointments are tracked and communicated.
Clarity of Communication
Patients have positively commented on how clearly information is conveyed during consultations. One reviewer highlighted that their doctor took time to explain lab results comprehensively, an experience they had not encountered before despite many years of healthcare visits. This indicates that many providers at Palm Primary Care – Tanglewood strive to ensure patients understand their health conditions and treatment options.
Overall Cleanliness and Comfort
Several patients remarked on the cleanliness of the facility, noting it contributed positively to their overall experience. A clean environment can significantly impact patient satisfaction and comfort during visits, which seems to be well-maintained at this clinic.
- Recurring Praise:
- Cordial and professional staff members
- Clear communication regarding health information
- Cleansliness of the clinic environment
- Recurring Concerns:
- Inconsistencies with scheduling appointments
- Administrative follow-through could improve
Rating Overview
Palm Primary Care – Tanglewood holds an impressive rating of 4.7 out of 5 stars from 82 reviews. This rating places it above average compared to similar medical clinics in Fort Worth, where the average rating is 4.18.
Hours of Operation
The clinic operates Monday through Friday with hours from 8 AM to 5 PM on Monday through Thursday and until 3 PM on Friday. It remains closed on weekends, allowing for concentrated service during weekdays.
Location and Contact Information
Palm Primary Care – Tanglewood is situated at 4400 Oak Park Ln in Fort Worth, making it accessible for local residents seeking healthcare services. Patients can reach out directly via phone or visit their official website for more details about services offered or appointments.
This medical clinic in Fort Worth combines compassionate care with a focus on patient education, though some administrative challenges remain evident from recent feedback. With dedicated staff available throughout the week, patients can expect a supportive environment tailored to address their healthcare needs effectively.
Reviews from Google
★ 4.7 · 82 reviews110525: pleasant staff and offices. My Care team: Dr. Bohnsock & Yvette. Dr. explained my labs during my visit! I was too shocked to get more than a few key measures, but he put forth that effort. In all of my 70 years, no one ever did that! I love you for that! Taking that few minutes with me made me feel like more that just the job. Thank you.
Everyone is friendly, courteous and know all the things that I have medically going on at all times! I drive 1 1/2 hours to continue my care the PA after moving 3 years ago from that area! Worth the drive!
This visit was for bloodwork for an upcoming annual wellness visit. The front office staff was efficient and helpful as usual. What was exceptional was the phlebotomist who drew our blood was completely pain free, I did not feel the needle prick at all!
This office treats seniors with dignity and respect. They care deeply about their patients. Mari is a super star!!! So is the office staff and manager!!!
Reviews are published on Google and shown here as a sample. Reviews written on this site are moderated separately.
Location & Maps
Get directions4400 Oak Park Ln, Fort Worth, TX 76109
Frequently asked questions
How do I contact Palm Primary Care - Tanglewood?
Call (817) 985-7772. You can also visit their website.
Where is Palm Primary Care - Tanglewood?
4400 Oak Park Ln, Fort Worth, TX 76109.
Is Palm Primary Care - Tanglewood open today?
Friday: 8 AM–3 PM. Confirm holiday hours with the business before visiting.
How is Palm Primary Care - Tanglewood rated?
4.7 out of 5 from 82 Google reviews.