This is the second time I’ve had a bad experience at this clinic. On both occasions, I waited more than an hour for a routine annual exam. While patients are waiting, the reception staff spend most of their time talking among themselves, which gives the impression of poor organization and little respect for people’s time. The doctor clearly seems overwhelmed and overbooked. She was running from one place to another trying to keep up, which reflects very poor management by the clinic. After waiting so long and seeing no clear indication of when I would actually be attended, I ultimately decided not to go through with my exams. Honestly, if they cannot properly handle the number of patients they schedule, they should stop overbooking appointments or at least be transparent about wait times. The only positive part of the experience was the assistant, a very kind, professional, and efficient Mexican lady who treated me with respect and professionalism. Aside from that, the experience was extremely frustrating. People’s time should be respected. I would not recommend this clinic.
A closer look.
Metroplex Medical Centres | Plaza is a family practice physician located at 700 N Pearl St n208, Dallas, TX 75201. The clinic offers a range of healthcare services to the local community and operates five days a week with convenient hours starting as early as 7 AM. With a rating of 4.3 from 370 reviews, patients often seek insights into their experiences at this practice.
Overview of Metroplex Medical Centres | Plaza
This family practice serves patients in Dallas, providing comprehensive medical care tailored to individual needs. The clinic aims to maintain a welcoming environment for patients, and its operational hours are designed to accommodate various schedules. While the clinic has received a generally favorable rating, understanding patient feedback can help prospective visitors gauge what to expect during their appointments.
Review Analysis
The reviews for Metroplex Medical Centres | Plaza reflect a mixture of experiences, highlighting both positive interactions with staff and challenges related to appointment scheduling and wait times. Here’s an analysis of key themes drawn from patient feedback.
Staff and Front Desk Experience
The reception staff at Metroplex Medical Centres | Plaza receives mixed reviews. Several patients express appreciation for the kindness and professionalism exhibited by some front desk personnel. Positive comments mention specific staff members by name, highlighting their friendly demeanor and helpfulness during visits. However, other reviewers report significant frustrations with the front desk’s responsiveness, particularly when trying to reach out to schedule or reschedule appointments. One reviewer noted that contacting the front desk was nearly impossible due to poor communication methods.
Wait Times and Appointment Availability
Patients have reported varied experiences regarding wait times at the clinic. Some individuals have expressed dissatisfaction with long waits for routine examinations, mentioning instances where they waited over an hour without clear updates on their appointment status. This has led to frustration for some patients who feel that the clinic may be overbooked or poorly managed in terms of scheduling. Conversely, other reviews do not emphasize wait times as much but focus on the quality of care received once appointments were underway.
- Recurring Praise:
- Friendly and professional staff members noted in several reviews.
- Positive interactions with healthcare providers who address patient concerns effectively.
- Recurring Concerns:
- Poor communication from front desk staff regarding appointment availability and follow-up.
- Long wait times reported by multiple patients during visits.
Rating Summary
The overall rating for Metroplex Medical Centres | Plaza stands at 4.3 based on 370 reviews. This places it slightly below the average rating of 4.42 among similar family practice physicians in Dallas but higher than five other listings in this category.
Hours and Availability
The clinic operates Monday through Friday, opening its doors at 7 AM each day and closing in the afternoon after two sessions from 7 AM–1 PM and 2 PM–4 PM. It remains closed on weekends, which may impact scheduling options for patients seeking weekend appointments.
Location and Contact Information
Located in Dallas at 700 N Pearl St n208, Metroplex Medical Centres | Plaza is easily accessible for local residents seeking family medical care. Patients can reach out via phone at +12149999355 or visit their official website for more information about services offered or to check availability.
Conclusion
Metroplex Medical Centres | Plaza provides essential family practice services within Dallas, supported by a generally positive patient experience despite some highlighted challenges related to wait times and front desk communication. Understanding these aspects can help potential patients make informed decisions about their healthcare needs when considering this practice as their medical home.
What people mention.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
The local perspective.
I have to give many thanks to this office and specifically practitioner Porras. Hopefully she is still there. She was very attentive to my issues, pains, and concerns. Ordered several tests and ultimately helped me finalize my diagnosis. It did lead to a surgery I had been considering and avoiding but ultimately I’m very happy I did with her recommendation.
Been coming here for the past year or so – care is FANTASTIC; Dr. Porras has taken great care of me. But getting in contact with the front desk is next to impossible, especially with the recent integration of the AI assistant. I've been trying to contact the reception desk for the past 3 days to reschedule an appointment (something that the FollowMyHealth companion app *says* it can do, but always redirects you to call them anyway. Absolutely ridiculous) and I've been greeted by the AI assistant that can do basically nothing except take a message and give an empty promise of a call back. I've left messages as instructed and NO ONE has returned my calls. I sincerely wish I could give this place a higher rating because of how well they've taken care of me, but the front desk performance is absolutely abysmal and singlehandedly turns this into a 1 star rating.
I've been going to this doctor for 2 years now. Doctors and care physicians and receptionists and Ray, the phlebotomist, are always so very nice and friendly. The doctor always lets me know and ask me if I need refills, if I have any new pains or concerns every time I go in there. They let me know results of my labs and a timely manner. And before I leave the office they always ask if I need my parking validated that way I don't forget. I like going to this doctor.
Today is my first visit and I’m so happy I found them. The staff is so welcoming! I was greeted by Sylvia whom checked me in with a warm smile. I also had the pleasure of meeting Ms. Joyce at the front desk who is super friendly. Marcos was very informative and polite. J2 (Joyce) was also very kind and friendly we had a great convo. Ray did awesome with my labs and was also very courteous, and last but not least Dr. Sawhney was so awesome she addressed all of my concerns and needs and helped me navigate to get all of the documentation I needed for my visit. I have definitely found my new doctor’s office and feel confident I’m in good hands with the staff.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
Time it right.
| Sunday | Closed |
|---|---|
| Monday | 7 AM–1 PM2–4 PM |
| Tuesday | 7 AM–1 PM2–4 PM |
| Wednesday | 7 AM–1 PM2–4 PM |
| Thursday | 7 AM–1 PM2–4 PM |
| FridayToday | 7 AM–1 PM2–4 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
Right around here.
Get directions700 N Pearl St n208, Dallas, TX 75201
Good to know.
How do I contact Metroplex Medical Centres | Plaza?
Call (214) 999-9355. You can also visit their website.
Where is Metroplex Medical Centres | Plaza?
700 N Pearl St n208, Dallas, TX 75201
What are today’s opening hours?
Friday: 7 AM–1 PM2–4 PM. Confirm holiday hours before visiting.
How is this business rated?
4.3 out of 5 from 370 Google reviews.
