Healthy Texan Pediatrics and Family Medicine is a family practice physician located in Dallas, Texas, offering pediatric care as well as family medicine services. The practice is situated at 7777 Forest Ln Suite C550, making it accessible for local families seeking comprehensive healthcare for their children and themselves. With a focus on patient-centered care, Healthy Texan Pediatrics aims to support the health and well-being of families in the area.
Understanding Healthy Texan Pediatrics and Family Medicine
This family practice provides various services tailored to meet the needs of both children and adults. The facility emphasizes compassionate care, ensuring that patients feel comfortable during their visits. The practice is open five days a week, making it convenient for families with busy schedules. Patients can expect to receive personalized attention from medical professionals dedicated to fostering long-term relationships with their clients.
Review Analysis of Healthy Texan Pediatrics and Family Medicine
The following analysis explores several themes present in the reviews of Healthy Texan Pediatrics and Family Medicine. Feedback indicates a mixture of positive experiences alongside notable concerns, particularly regarding staff performance and appointment management.
Front Desk and Staff
Feedback regarding the front desk staff has been overwhelmingly negative, with multiple reviewers expressing dissatisfaction with professionalism and efficiency. Several patients reported being greeted poorly or not at all upon arrival, which detracted from their overall experience. In contrast, one reviewer highlighted the kindness and helpfulness of specific staff members during their visit, suggesting that while some staff may excel in patient interaction, consistency is an issue.
Appointment Availability
Appointment availability received mixed reviews as well. On one hand, one reviewer appreciated being able to secure a same-day appointment for their child’s dermatological issue. However, this positive experience was countered by others who reported difficulties with booking appointments, including confusion over insurance requirements that led to denied service despite valid coverage being verified. This inconsistency raises concerns about communication practices within the office.
Wait Times
A concerning theme noted in multiple reviews relates to wait times at Healthy Texan Pediatrics. Several patients mentioned waiting 45 minutes to over an hour past their scheduled appointment time without any explanation or acknowledgment from the staff. This pattern suggests a lack of respect for patients’ time and may contribute to overall dissatisfaction with the practice’s operations.
Clarity of Information Provided
Patients expressed mixed feelings about how clearly information was communicated during visits. One reviewer noted that Dr. Shelley Weiss took time to explain medical conditions thoroughly, which was appreciated by parents concerned about their child’s health. Conversely, another review criticized the lack of clear communication regarding insurance policies prior to appointments, leading to confusion and frustration when care was denied.
Recurring Praise:
- Acknowledgement of kind interactions from specific staff members.
- Positive experiences with Dr. Shelley Weiss regarding thorough explanations.
Recurring Concerns:
- Poor professionalism from front desk staff.
- Inefficient handling of appointment scheduling and insurance verification.
- Long wait times experienced by several patients.
Rating Summary
The current rating for Healthy Texan Pediatrics and Family Medicine is 3.9 out of 5 stars based on 44 reviews. This rating indicates a mix of experiences among patients seeking care at this practice.
Hours and Availability
Healthy Texan Pediatrics operates Monday through Friday with hours from 8 AM to 4:30 PM on most weekdays; however, Thursday hours extend slightly later until 5 PM. The office remains closed on weekends, allowing families to plan visits around school schedules effectively.
Location and Contact Information
Located at 7777 Forest Ln Suite C550 in Dallas, Texas, Healthy Texan Pediatrics provides easy access for local families seeking health services nearby. Interested individuals can contact the office directly via phone or visit the official website for more information about services offered or to confirm current availability.
In summary, Healthy Texan Pediatrics and Family Medicine offers family-oriented medical care in Dallas but faces challenges related to staff professionalism and appointment management based on patient feedback. Families considering this practice should weigh these factors against its accessibility and the quality of care provided by Dr. Shelley Weiss before making an appointment.
