Dr. Stockton Roberts – Trinity Care of Dallas is an internist located in Dallas, Texas, dedicated to providing comprehensive primary care services. With a commitment to patient-centered care, Dr. Roberts has established a practice where personal attention and thorough explanations are paramount. This profile examines the key aspects of the practice, including patient feedback related to staff interactions, appointment availability, and overall service quality.
Situated at 300 Live Oak St, Dallas, TX 75204, Dr. Stockton Roberts – Trinity Care of Dallas focuses on delivering individualized care to patients across the Dallas area. The practice is designed to address a variety of health concerns with a personalized approach that emphasizes patient involvement and understanding. Operating five days a week, the office hours are Monday through Thursday from 8 AM to 5 PM and Friday from 8 AM to 12 PM, with weekends closed.
Patient reviews provide insights into the experiences individuals have had at Dr. Stockton Roberts – Trinity Care of Dallas. While the overall sentiment is positive, there are distinct themes that emerge regarding staff interactions, booking challenges, and communication clarity.
The reviews highlight a strong theme regarding the friendly nature of Dr. Roberts and his staff. Many patients describe their experiences as warm and welcoming; they feel valued and cared for during visits. Phrases such as “friendly and easy to work with” reflect the staff’s approachability and willingness to assist patients in navigating their healthcare needs. However, mixed feedback exists as one reviewer noted significant issues with staff competence in handling billing matters, describing them as “rude and unhelpful.” This duality suggests that while many appreciate the personal touch from both Dr. Roberts and his team, there are instances where inefficiencies have marred the overall experience.
The convenience of booking appointments appears to be another focal point in patient experiences. Several reviews commend the ease with which appointments can be made, with one patient expressing joy about having “followed him” through various office relocations due to their satisfaction with care received over years. Conversely, another reviewer raised concerns about scheduling multiple issues in one visit, citing a policy that required them to make separate trips for different health concerns. This point raised frustration regarding logistical challenges faced by patients who live further away from the office.
In terms of how information is conveyed during visits, many reviewers express gratitude for Dr. Roberts’ willingness to explain medical decisions thoroughly. Patients appreciate that he takes time to discuss their treatment plans and encourages questions during consultations. This approach fosters a sense of partnership in managing health care between Dr. Roberts and his patients.
The practice holds a rating of 4.6 based on 18 reviews, indicating a predominantly favorable reception among its clientele.
Dr. Stockton Roberts – Trinity Care of Dallas operates Monday through Thursday from 8 AM until 5 PM, concluding early on Fridays at 12 PM. The practice is closed on weekends, offering limited hours that may accommodate many working patients seeking appointments during weekdays.
The clinic is conveniently located at 300 Live Oak St in Dallas, a central location that can be easily accessed by those within the city limits or surrounding areas. Patients can reach out via phone at +12148284702 for any inquiries or to confirm appointment availability directly.
Dr. Stockton Roberts – Trinity Care of Dallas strives to deliver personalized primary care with an emphasis on clear communication and patient engagement while navigating some operational challenges highlighted by clients’ feedback regarding scheduling and billing practices. For those considering this practice for their healthcare needs, it could be beneficial to contact them directly for further details regarding services offered or insurance participation.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
Dr. Roberts has been my PCP for over 15 years. He is exceptional and his staff are friendly and easy to work with. I would recommend him to anyone looking for a caring, diligent, personable, conscious partner to proactively manage your health care.
Dr. Roberts has deep concern for his patients and is willing to spend time with each to give the reasons for his decisions and recommendations. His staff has always been pleasant and helpful. I can actually say I look forward to each appointment. I would recommend him.
I've been with Dr Roberts for a long time now and really enjoy the personal care he provides! He is very genuine and it shows he really cares about his patients. Every time I go it's like I am talking to a friend which is very comforting! And the staff there are so friendly, they talk to you like you are one of their own. Thank you! :-)
I have been a patient of Dr. Roberts for over 15 years. Each time he has moved his office, from Oak Cliff, to Uptown, to North Dallas, and now off of Irving Blvd., I have followed him. His manner with the patient is exceptional. His staff are exceedingly incompetent, billing issues drag on for months before being resolved. They are rude and unhelpful. I live more than 25 miles from Dr. Robert's office and was trying to schedule a wellness exam as well as renew prescription. The office informed me he does not do that all in one visit as he doesn't get paid when he takes care of more than one issue. Therefore, I was advised I would need to make 2 visits. I asked to speak to Dr. Roberts and the staff refused, saying he won't talk to me about the issue. Sadly, I am going to have to find a new primary care physician as this situation is unacceptable. I understand about the payment situation, and would gladly book 2 appointments in one day so he can be paid. What I am not willing to do is to make 2 roundtrip visits from my home, merely to get a prescription refilled. I would rate less than one star if that were possible.
Excellent customer service and bedside manner. Dr Roberts has been my primary care physician for years. Despite my moves from Dallas to Arlington and Fort Worth, I continue to drive to Dallas for appointments. I appreciate the time Dr Roberts devoted to his patients. He is very personable.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| FridayToday | 8 AM–12 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
300 Live Oak St, Dallas, TX 75204
Call (214) 828-4702.
300 Live Oak St, Dallas, TX 75204
Friday: 8 AM–12 PM. Confirm holiday hours before visiting.
4.6 out of 5 from 18 Google reviews.
