I started seeing a new internal medicine PCP, a couple of months ago. Dr. Banerjee, she is a fantastic doctor and out of all the doctors I’ve ever seen during my Diabetic lifetime, she is one of the most patient, understanding, non-judgmental doctors! She is there to work with a patient in an understanding way, and when there are Diabetic challenges, she is not one of those doctors who gets mad, or upset or gives you a “ you’re going to die” doomsday perspective. She truly is very caring and empathetic. Furthermore, this clinic location that she works out of now is amazingly efficient, speedy, and thorough. The staff is also very friendly. My appointment was at 10 AM and I was literally done by 10:20 AM. Normally, I’m still waiting in other doctor office waiting rooms 15 minutes into the appointment time. This experience has been amazing! So, if you’re in the market for a new doctor, need Diabetic care and management, instead of seeing a specified “endocrinologist”, come see Dr. Banerjee—an internal medicine doctor—who will treat you right.
UTH Westover Hills - Family Medicine
11071 TX-151 #101, San Antonio, TX 78251
Feedback snapshot
How many of the 5 sampled Google reviews mention each topic. Colour shows whether those reviews were positive.
About UTH Westover Hills - Family Medicine
UTH Westover Hills – Family Medicine is a medical clinic located in San Antonio, Texas, providing essential family healthcare services. This facility aims to offer comprehensive care to patients of all ages, ensuring a focus on preventive health and wellness. With an emphasis on patient-centered approaches, UTH Westover Hills strives to create a supportive environment for individuals seeking medical attention.
Overview of UTH Westover Hills – Family Medicine
Located at 11071 TX-151 #101, UTH Westover Hills – Family Medicine serves the San Antonio community by offering a range of primary care services. Patients can expect a welcoming atmosphere facilitated by experienced staff who prioritize patient care. The clinic operates five days a week, with specific hours designed to accommodate various schedules.
Review Analysis
Analyzing the feedback from patients reveals both strengths and weaknesses in their experiences at UTH Westover Hills – Family Medicine. While many appreciate the staff’s friendliness and the efficiency of their appointments, there are notable concerns regarding communication and scheduling issues that potential patients should consider.
Staff and Front Desk Experience
A consistent theme in the reviews highlights the positive interactions with staff members at UTH Westover Hills. Several patients noted that the front desk personnel are friendly and compassionate, contributing to a welcoming environment. For instance, one reviewer described the staff as “kind” and “compassionate,” which reflects positively on the overall experience. However, mixed feedback exists; another reviewer expressed frustration over difficulties in getting in touch with staff for urgent matters like referrals. This indicates that while day-to-day interactions may be pleasant, there can be challenges during busier periods or when additional support is needed.
Appointment Availability and Scheduling
Patients have reported varied experiences regarding appointment availability at UTH Westover Hills. Some reviewers mentioned quick appointment scheduling and minimal wait times during their visits, with one individual noting an impressive turnaround from check-in to completion within just 20 minutes. Conversely, another patient highlighted issues related to lab work scheduling due to unclear website information about operating hours. This inconsistency suggests that while some may find it easy to secure timely appointments, others may face hurdles when navigating specific services.
Clarity of Explanations Provided by Healthcare Providers
The clarity with which healthcare providers explain medical issues appears to be a strong point for many patients at this clinic. Reviews indicate that doctors take time to address patient concerns thoroughly, often recalling detailed lists of questions presented by patients during consultations. Such attentiveness fosters trust and reassurance among individuals seeking care. However, the mixed nature of feedback also hints at occasional breakdowns in communication when it comes to administrative processes like referrals or follow-up procedures.
Recurring Praise:
- Friendly and compassionate staff who create a welcoming environment.
- Efficient appointment processes with minimal wait times reported by multiple patients.
- Healthcare providers who clearly address patient concerns during visits.
Recurring Concerns:
- Difficulties reaching office staff for referrals or urgent requests.
- Inconsistent information regarding operational hours on the website leading to confusion.
Rating Overview
The current rating for UTH Westover Hills – Family Medicine is 3.5 out of 5 stars based on 24 reviews. This rating reflects a mix of positive experiences alongside some criticisms regarding service consistency and communication challenges.
Hours and Availability
This clinic is open Monday through Friday from 8 AM to 5 PM. It remains closed on weekends, allowing for ample time off for staff while still providing weekday availability for patient visits.
Location and Contact Information
You can find UTH Westover Hills – Family Medicine situated conveniently along TX-151 in San Antonio, making it accessible for local residents seeking medical care. For more information or specific inquiries about services offered, patients can reach out via phone or visit their official website.
In summary, UTH Westover Hills – Family Medicine is dedicated to providing family healthcare services within San Antonio. While many patients commend the friendliness of staff and efficiency during appointments, there are areas where communication could improve. Those considering this clinic may want to weigh these factors against their own healthcare needs before making an appointment.
Reviews from Google
★ 3.5 · 24 reviewsMet with Dr. Ryan Howard Munns to find a new primary care Dr. It was super busy in the parking lot but found a spot after just a few minutes. They are moving locations in March though and sounds like parking will be much easier. The staff were all super nice and the office was clean although a bit old. The appointment was quick, very little qaiting. I discussed all my concerns, which I did have a list of things to talk about. Dr. Munns managed to remember everything from the list and addressed all my issues. He had some good questions and insights for me to help moving forward. I look forward to seeing them in their new location!
NP Bendele is an excellent PCP. The staff at this clinic are kind, compassionate, and more than competent. I highly recommend them.
Dr Jessica kitchen is amazing. Getting in touch with her office is almost impossible! God forbid you need a referral for anything
12/30:2025 @1:00 p.m Went to get lab work done. I showed up at 1:00p.m . Heather at the front desk said lab was closed until 1:30 pm. Because Patricia is the only person that does lab work and she will be out to lunch until 1:30p.m. Even though it says on the website 1;00pm. I asked for office manager. Heather say Ricardo was too busy to talk to me. Why does it says on the website open at 1:00p.m? And nobody is available until 1:30pm. I drove extra 20 mins to a different location. Westover have bad attitudes . Fix the website hours or lunch schedule!!.
Reviews are published on Google and shown here as a sample. Reviews written on this site are moderated separately.
Location & Maps
Get directions11071 TX-151 #101, San Antonio, TX 78251
Frequently asked questions
How do I contact UTH Westover Hills - Family Medicine?
Call (210) 450-9900. You can also visit their website.
Where is UTH Westover Hills - Family Medicine?
11071 TX-151 #101, San Antonio, TX 78251.
Is UTH Westover Hills - Family Medicine open today?
Thursday: 8 AM–5 PM. Confirm holiday hours with the business before visiting.
How is UTH Westover Hills - Family Medicine rated?
3.5 out of 5 from 24 Google reviews.