Southwest Medical Village is a comprehensive medical center located in Austin, Texas, dedicated to providing a range of healthcare services. The facility offers various specialties under one roof, making it a convenient choice for patients seeking different types of medical care. With a focus on cleanliness and diverse offerings, the practice serves the local community effectively.
Located at 5625 Eiger Rd, Austin, TX 78735, Southwest Medical Village operates six days a week, offering flexible hours to accommodate patients’ schedules. The center is open Monday through Friday from 7 AM to 7 PM and has Saturday hours from 8 AM to 1 PM, ensuring accessibility for those with busy weekdays. The facility emphasizes a clean environment both inside and out, contributing to an overall positive patient experience.
A total of 28 reviews contribute to the overall rating of 4.4 for Southwest Medical Village. The feedback from patients reveals a mix of experiences that highlight both commendable elements and areas needing improvement.
Patients have expressed mixed feelings about appointment availability at Southwest Medical Village. Some reviews indicate that scheduling can be challenging, as one user noted issues with communication regarding appointments. However, another reviewer appreciated the efficiency of their visit and the timely manner in which they were seen by their doctor. This dichotomy suggests that while some individuals may face difficulties with scheduling or rescheduling appointments, others find the process straightforward.
When it comes to wait times, feedback is varied. One reviewer highlighted an efficient visit where they felt they were seen promptly without significant delays. Conversely, another review pointed out frustrations related to virtual appointments and insufficient follow-up communications after scheduling mishaps. These comments reflect that while many patients may experience reasonable wait times during in-person visits, challenges exist in virtual care settings.
The clarity with which healthcare professionals explain procedures and treatment plans appears to be generally positive based on patient feedback. A reviewer noted that their doctor spent time discussing next steps after their examination, indicating a level of thoroughness in communication. However, there are contrasting opinions where individuals felt that they were not adequately supported during their consultations, particularly concerning mental health issues. This inconsistency suggests that while some practitioners within the facility provide clear guidance and support, others might fall short in terms of communication.
Cleanliness emerges as a strong point for Southwest Medical Village according to multiple reviews. Patients have consistently remarked on the tidy nature of both public areas and restrooms within the facility. This attention to cleanliness contributes positively to the overall patient experience and reflects well on the management’s commitment to maintaining a hygienic environment.
Interactions with staff vary among reviews. Some patients reported satisfactory experiences with certain healthcare providers who offered attentive care and support during their visits. Others expressed dissatisfaction regarding perceived indifference or lack of empathy from some staff members during critical interactions regarding mental health concerns. This indicates that while there are instances of compassionate care from specific providers, experiences can vary widely across different staff members.
The current rating for Southwest Medical Village stands at 4.4 based on 28 reviews. This score reflects a combination of positive experiences alongside notable concerns raised by patients about specific aspects of service delivery.
Southwest Medical Village operates six days a week with hours designed to accommodate various schedules: Monday through Friday from 7 AM to 7 PM and Saturday from 8 AM until 1 PM. The facility remains closed on Sundays but provides ample opportunity for weekday appointments as well as Saturday availability for those who need weekend access.
The medical center is situated at 5625 Eiger Rd in Austin, Texas, a location accessible for local residents seeking various medical services under one roof. For more information or specific inquiries about services offered or appointment availability, patients can reach out directly via phone at +15128927076 or visit their official website.
In summary, Southwest Medical Village is a medical center located in Austin providing diverse healthcare services within a clean environment. While many patients report positive interactions with certain providers and appreciate the cleanliness maintained throughout the facility, there are mixed reviews concerning appointment scheduling and staff responsiveness. For prospective patients considering this center for their healthcare needs, contacting them directly may help clarify any questions regarding availability or specific services offered.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
I went to South Austin Foot and Ankle 😭 for the pain caused by Plantar Fasciitis and Bone Spurs on the bottom of both feet! I met with Dr Dao, a lovely and knowledgeable young lady. She cut my toe nails, woohoo! Spent time talking with me about the next steps (pun intended) and fitted me with orthotics. I was in and out in good timing. WOW! I'm going back in 3 months. I really like her as my Dr.
I’ve been “going” to this practice for 3 years. I met my doctor once in a zoom call. They are herding cattle and are annoyed if you chew cud too loud. This place is exactly what’s wrong with medical “care.” They should all be embarrassed by how obvious they’re making it. These vultures forced me to search for answers to my mental health alone. And, literally told me I had drug issues. There’s obviously not a high pay out for mental health … my red flag was using cbd products. From that point on they talked me like I was already incarcerated for drug use. They should be ashamed for not undeserving the drugs they prescribe… when, the doctor finally agreed to prescribe… they gave me a dose that was way too high and I thought I was either gonna have a heart attack or go crazy, so I stopped it. I finally got the help I needed. But, I never got even a follow up call from this office. They actually treated me like a drug addict and not a mental health patient. It was a great experience if you enjoy paying to have someone treat you like you’re there for a buzz. Otherwise, I recommend you find a doctor that actually cares about you and not how your copay makes his / her numbers look. I wish I could give this practice a minus number. They did much more harm than good, in my case.
The Medical center is always clean inside and outside. I only go to the center to see one of the physicians who has an office there. Sometimes parking can be an issue. Especially for handicapped parking.
Almost all your medical needs in one convenient location. I've been to the ENT office, the Foot and Ankle office, Premier Family Physicians office as well as the ARA Imaging office. The building is always clean including the restrooms most of the time.
Dr. Greg Berkley never showed up to my virtual appointment. Poor communication. I'll be avoiding this place in the future. EDIT: I called after and was rescheduled for the next day with Cynde Gardner who was fantastic. Keeping 1 star as there seems to be an issue at this facility with scheduling, but the care I received once I was seen was great.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| Thursday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| SaturdayToday | 8 AM–1 PM |
Confirm holiday hours with the business. Times follow the directory’s time zone.
5625 Eiger Rd, Austin, TX 78735
Call (512) 892-7076. You can also visit their website.
5625 Eiger Rd, Austin, TX 78735
Saturday: 8 AM–1 PM. Confirm holiday hours before visiting.
4.4 out of 5 from 28 Google reviews.
