Future patients BEWARE!! i have had several billing, prescription refill issues, and communication issues with this clinic. One example of note is recently on the 17th of February 2026 i had made an appointment to get a work release form filled out, just a simple check up to give my company the all clear for me to return to work. However, at the end of my visit i was billed $40 for FMLA paperwork. I did not think anything of it at the time and just paid the receptionist. However later on i realized a mistake had been made in that i did not need or have the provider fill out any FMLA paperwork, just a signature on separate paperwork clearing me for work. THE PROBLEM!! is that i have called this clinic multiple times and left multiple voicemails only for them to never be returned. And when i did one time get ahold of someone in billing she said "let me transfer you to the clinic" and then hung up on me. I have yet to get them to answer my calls since then. Other billing issues have been not charging the full amount for the visit or not at all and then charging me later through a mailed request for payment. Upon reading other reviews of this location this call avoidance strategy seems to be a common practice. Besides the scam like behavior, the parking is not friendly to anyone who cant handle a 15° - 20° incline you must walk from the parking garage to the office. However they will validate your parking so at least you don't have to pay for that. I am already anticipating the AI response of sympathy/apology for my visit and experience.
A closer look.
Metroplex Medical Centres | Fort Worth is a family practice physician located in Fort Worth, Texas. This clinic offers a range of primary care services and is positioned to address various health concerns for patients in the area. With an overall rating of 4.1 based on 281 reviews, it serves as a potential option for individuals seeking family medical services in Fort Worth.
Business Overview
Metroplex Medical Centres | Fort Worth operates as a family practice physician, providing essential healthcare services to its community. The clinic is conveniently situated at 201 Commerce St, making it accessible for local residents. It is open five days a week, with hours extending from 7:30 AM to 1 PM and then from 2 PM to 4:30 PM, allowing for a combination of morning and afternoon appointments while remaining closed on weekends.
Review Analysis
The analysis of patient feedback reveals mixed experiences with Metroplex Medical Centres | Fort Worth. While some patients commend the professionalism of the medical staff, recurring issues significantly impact the overall satisfaction reported by others.
Appointment Availability
A prominent concern among reviewers relates to appointment booking and availability. Multiple reviewers expressed frustration over difficulties in scheduling appointments through the clinic’s website or phone system. Delays in responses and ineffective communication were common themes. One reviewer noted their attempt to book an appointment via online chat was met with prolonged inactivity, ultimately leading them to seek care elsewhere. Another described challenges when trying to secure follow-up care after an injury, highlighting how critical timely access to healthcare can be hindered by inefficiencies in scheduling.
Communication Issues
Communication appears to be another significant problem for many patients at Metroplex Medical Centres | Fort Worth. Several reviewers reported that calls often went unanswered or were not returned promptly after leaving voicemails. One individual shared an experience where they struggled to resolve billing issues due to lack of response from the clinic staff. This lack of efficient communication can lead to increased frustration among patients who require assistance or clarification regarding their health needs.
Staff Interactions
The interactions with staff members received mixed feedback as well. While one reviewer praised two staff members for their gentleness and courtesy during their visit, others had contrasting experiences regarding the front desk support. Negative comments suggest that some staff may exhibit a dismissive attitude towards patients’ needs or concerns, further exacerbating dissatisfaction with service quality.
Billing and Insurance Challenges
Billing practices also generated criticism from some patients who found themselves facing unexpected charges due to misunderstandings about insurance coverage. One reviewer mentioned being billed for paperwork that was not necessary and faced challenges when trying to rectify this issue through follow-up calls which went unanswered. Such experiences underline the importance of clear communication regarding billing practices and insurance coverage at the onset of care.
- Recurring Praise:
- Courteous and professional medical staff noted by some patients.
- Positive interactions reported with individual staff members who provided excellent service.
- Recurring Concerns:
- Difficulties with appointment booking and long response times.
- Poor communication regarding follow-up care and billing issues.
- Mixed experiences with front desk staff attitudes.
Rating Summary
The current overall rating for Metroplex Medical Centres | Fort Worth stands at 4.1 out of 5 stars, compiled from 281 reviews. This rating reflects a considerable divergence in patient experiences, highlighting both commendable interactions with specific staff members as well as notable deficiencies in service quality that have led to dissatisfaction among others.
Hours and Availability
This family practice is available five days a week, operating from early morning until late afternoon without weekend hours. Patients can schedule appointments on weekdays from 7:30 AM until 1 PM, followed by another session from 2 PM until 4:30 PM, providing some flexibility during standard working hours.
Location and Contact Information
Metroplex Medical Centres | Fort Worth is located at 201 Commerce St in Fort Worth, TX 76102. The clinic’s strategic location makes it accessible for many residents seeking primary care services in the area. For inquiries or appointments, patients can reach them directly by phone at +16826107900 or visit their official website.
In conclusion, Metroplex Medical Centres | Fort Worth offers family practice services within a convenient location in Fort Worth but faces challenges related to appointment availability and communication that could impact patient satisfaction significantly. Prospective patients should consider these factors when deciding on their healthcare options here and may wish to contact the clinic directly for further inquiries about services or insurance participation.
What people mention.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
The local perspective.
Go literally anywhere else for your care. Especially if you’re considering this to be your PCP. They don’t respond to calls, they don’t pick up calls, if you walk in to try to get some help they have an attitude that you’re there. I’ve had two bones broken in my leg for two weeks, and they sent a referral to a podiatrist instead of an orthopedic doctor. No one has been able to tell me if my bones are going to heal correctly, no one has seen my leg and I am still not in a proper cast. I’ve just been told to “stay off of it”. Two weeks. Am I supposed to fly around? The recommended time is 3 days after a break to get in the right cast and see a specialist. It’s taken two weeks to get them to just correct the referral that they themselves messed up. Four days of just leaving calls. Then forcing myself to drive with a broken leg to try to talk to them even though I’m not “staying off of it”. Truly awful customer service, awful care. I don’t know what kind of standard of care they set here, but it does not seem anyone cares about people doing their actual jobs there. If this work ethic existed at my job I would be fired, but here they just continue doing an awful job. Will not recommend this place to anyone ever again and honestly they should all be investigated for what they actually do every day. Who knows what kind of medical issues will arise after I finally get the right referral.
Tried to make an appointment using their website chat, I was then asked for my name and DOB wich i gave, and then nothing, for 2 hours. I replied "hello?". Nothing for another 2 hours. I replied "I need to schedule an appointment." They then asked me for my name and date of birth again. 🤦♂️ I ended up going to a walk in clinic, got my test done and went home within a day. It is now, as im writing this, a full week later and they've called me 4 times today. Dude! You should've responded when I was trying to make an appointment with y'all. Its already done!
I’m so thankful that Stephanie and Aileen did such an amazing job.! They were so gentle and courteous. They were awesome! Thank you!
The staff is kind, the Dr was professional and was able to help me with my ailment. Unfortunately they did not inform me that this is a Primary Care office that takes walking like an Urgent Care. Though they are in network for my insurance, they have to bill as a Primary Care, and since they aren’t MY primary care my insurance didn’t pay for the visit so I am stuck with paying out of pocket. They will take good care of you, but make note, though you hardly see a patient here this is NOT an urgent care.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
Time it right.
| Sunday | Closed |
|---|---|
| Monday | 7:30 AM–1 PM2–4:30 PM |
| Tuesday | 7:30 AM–1 PM2–4:30 PM |
| Wednesday | 7:30 AM–1 PM2–4:30 PM |
| Thursday | 7:30 AM–1 PM2–4:30 PM |
| FridayToday | 7:30 AM–1 PM2–4:30 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
Right around here.
Get directions201 Commerce St, Fort Worth, TX 76102
Good to know.
How do I contact Metroplex Medical Centres | Fort Worth?
Call (682) 610-7900. You can also visit their website.
Where is Metroplex Medical Centres | Fort Worth?
201 Commerce St, Fort Worth, TX 76102
What are today’s opening hours?
Friday: 7:30 AM–1 PM2–4:30 PM. Confirm holiday hours before visiting.
How is this business rated?
4.1 out of 5 from 281 Google reviews.
