The least I can expect when visiting the doctor for any reason, annual checkup or emergency is to found and a friendly face and respect, respect not only for the patient also for the time he/she expend on the waiting room. Unfortunately I did not found any at my last visits to the Doctor Ramirez offices, I had seen Dra Fanny Ramirez for more than 8 years, the last 2 visits was very upset, more than 1hr an ½ waiting and a unfriendly nurse/secretary very aggressive and offensive. My wife and a baby wait for more than one hour. It is disrespectful to patients waiting for more than an hour after having made an appointment with one month in advance and someone call from the same office to confirm the day before, 15 minutes it is normal but 1 hour in half??, as it is also completely disrespectful how the nurse or secretary spoke to me before the Doctor come in, I'll skip the details because I know doctor Fanny is quite the opposite, it is a kind and friendly person look after me for almost 8 years and now see my family, but her team is not professional its not at the level of Doctor Ramirez. I do not know if I came back to see her one more time which gives me great sadness but my family and our time worth and deserve all respect, I say that in my case and what I saw in the waiting room.
Medicorp My Family Doctor - St. Joseph Clinic.
1315 St Joseph Pkwy #1309, Houston, TX 77002
A closer look.
Medicorp My Family Doctor – St. Joseph Clinic is a family practice physician located in Houston, Texas. This clinic offers a range of healthcare services and aims to provide personalized care for its patients. Known for its convenient early hours, the clinic is accessible to those with busy schedules. With a solid rating of 4.5 stars based on 16 reviews, patients often share their experiences regarding the providers and staff at this practice.
Overview of Medicorp My Family Doctor – St. Joseph Clinic
The clinic is situated at 1315 St Joseph Pkwy #1309 in Houston, TX. It operates five days a week, opening as early as 6:30 AM on weekdays, making it convenient for patients who may need to visit before work. The office is closed on weekends, allowing staff to recharge for the busy week ahead.
Review Analysis
Analyzing patient feedback reveals both positive aspects and areas needing improvement at Medicorp My Family Doctor – St. Joseph Clinic. Common themes emerge regarding staff interactions, appointment scheduling, and wait times.
Staff Interaction and Front Desk Experience
Reviews reflect mixed experiences concerning interactions with the staff. Some patients consistently praise the friendliness and dedication of the clinic’s team. They describe a caring environment where staff members are attentive to their needs. However, other reviewers have reported negative experiences with front desk personnel, citing unprofessional behavior and lack of courtesy during their visits. This duality indicates that while many patients enjoy their interactions at the clinic, some have encountered issues that detract from their overall experience.
Wait Times
Wait times emerged as a consistent concern for multiple reviewers at Medicorp My Family Doctor – St. Joseph Clinic. While some patients appreciated the overall care provided by Dr. Ramirez and her team, they expressed dissatisfaction at waiting excessively long periods before being seen by a provider or nurse practitioner. This issue has prompted some individuals to consider seeking care elsewhere due to perceived disrespect for their time.
Recurring Praise
- Friendly and caring staff who are attentive to patient needs.
- Accessible early morning hours that cater to working individuals.
- A commitment from some staff members to go above and beyond for patient care.
Recurring Concerns
- Inefficiencies in managing appointment schedules leading to long wait times.
- Lack of professionalism reported by some front desk personnel.
Rating Summary
The current rating for Medicorp My Family Doctor – St. Joseph Clinic stands at 4.5 stars out of 16 reviews. This rating positions the clinic slightly above the average among family practice physicians in Houston, indicating that while there are areas needing attention, many patients have had positive experiences with their healthcare services.
Hours and Availability
The clinic is open from Monday to Friday, starting early at 6:30 AM on Mondays and Tuesdays, while Wednesday through Friday hours begin at 8 AM. The practice remains closed on weekends, which may limit options for those seeking care outside traditional weekday hours.
Location and Contact Information
Located in downtown Houston at 1315 St Joseph Pkwy #1309, Medicorp My Family Doctor – St. Joseph Clinic is easily accessible for local residents and those working in the area. For more information about services or appointments, you can visit their Google business profile.
In summary, Medicorp My Family Doctor – St. Joseph Clinic serves as a valuable resource for family healthcare in Houston but faces challenges related to wait times and front desk professionalism as noted by some patients. Prospective visitors should consider these aspects alongside the generally positive feedback regarding staff friendliness and commitment to patient care when deciding whether to schedule an appointment.
What people mention.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
The local perspective.
Best doctor!.. Very friendly staff and very helpful, they care about their patients, Dr Ramirez sees so many patients and i see why! She is an amazing doctor.. My time is worth it, same as the other patients, and she doesn't mind to spend more time with patients until everything is done!. Very dedicated, they even open at 6.30 am! Can you believe it.. i still have time to go to work. Thank you Medicorp.
I told the office what my problem was before I scheduled the appointment. The voice on the line took the info and told me when to come in. Arrived for 11:20 appointment with the nurse practitioner, as Dr. Ramirez was out of the country. Greeted the woman at the window, gave her my name and appointment time. She rolled her eyes up to me, told to put my name on the list and wait for the receptionist. (So who was THIS woman then?) I did as told. I got shuffled around to different holding areas a couple of times. Finally saw the nurse practitioner at 12:30-- an hour and ten minutes past my appointment time. She looked at my knee and said they could give me an anti-inflammatory, but I needed to see a specialist. With my insurance, no need for a referral. I was with her less than 5 minutes. So after telling them in advance what my problem was, I waited over an hour, paid my copayment, allowed them to bill my insurance, and was told I should have seen someone else. To add to my day, I was being charged by the quarter hour for parking while I waited, and medicorp "doesn't validate--have a nice day!" Please show some respect for your patients. We are people. I'm finding a new Doctor.
Couldn’t recommend this office more highly. I arrived without an appointment, as I had gone to the wrong office location. Even though they had a completely full schedule, they made room for me and got me in and out within the hour. Everyone at that office went above and beyond and I could not have appreciated them more.
This wonderful staff made my state transition smooth, informative, and delightful! Janie, Cristal, Lucero, Yasmin, Alejandra, and Dr. Cesar Arjona made this 1st time visit welcoming and memorable!
A sample of reviews published on Google. The overall rating may include reviews not shown here.
Time it right.
| Sunday | Closed |
|---|---|
| Monday | 6:30 AM–5 PM |
| Tuesday | 6:30 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
Right around here.
Get directions1315 St Joseph Pkwy #1309, Houston, TX 77002
Good to know.
How do I contact Medicorp My Family Doctor - St. Joseph Clinic?
Call (832) 366-1305.
Where is Medicorp My Family Doctor - St. Joseph Clinic?
1315 St Joseph Pkwy #1309, Houston, TX 77002
What are today’s opening hours?
Saturday: Closed. Confirm holiday hours before visiting.
How is this business rated?
4.5 out of 5 from 16 Google reviews.
