Does anyone work here? Why don’t they answer their phones. They kept telling me that they sent my blood order to get blood taken out only for it to have never been sent. They kept insisting and were being impatient. Service is just terrible. And the phone system? Just say you don’t like talking to your patients. Thanks for nothing
A closer look.
JVC Family Medicine is a general practitioner located in Houston, Texas. With a focus on patient-centered care, this practice features a team of nurse practitioners and staff dedicated to providing accessible healthcare services. Patients can find JVC Family Medicine at 17347 Village Green Dr Ste 106, and can expect to interact with a friendly staff in a welcoming environment.
Practice Overview
JVC Family Medicine serves the Houston community by offering general medical services through its team of nurse practitioners. The practice emphasizes efficient service and effective communication to cater to various patient needs. Operating five days a week, JVC Family Medicine is conveniently open Monday through Wednesday from 7 AM to 5 PM, Thursday from 7 AM to 5 PM, and Friday from 8 AM to 12 PM, making it easy for patients to schedule appointments that fit their busy lives.
Review Analysis
A total of five reviews provide insights into the experiences patients have had at JVC Family Medicine. The feedback includes both commendations for the staff and some concerns regarding communication and phone responsiveness.
Staff and Front Desk
The front office staff at JVC Family Medicine receives frequent praise across multiple reviews. Many patients describe the staff as friendly and professional, highlighting their ease of communication and willingness to accommodate patient needs. Positive comments about the nurses also reflect a consistent level of courteous service throughout the facility. One reviewer noted that their experiences with the front desk personnel contributed positively to their overall impression of the practice.
Wait Times
Patients generally express satisfaction with wait times at JVC Family Medicine. Several reviewers specifically mention minimal wait times during their visits, which enhances their overall experience at the practice. This efficiency is likely due to the availability of multiple nurse practitioners who can see patients promptly without long delays.
Communication Clarity
Communication appears to be a strong suit for JVC Family Medicine, particularly when interacting with nurse practitioners like Amy Weaver. Patients report that explanations regarding tests and treatment options are clear and thorough. Reviewers appreciate that NP Weaver takes time to listen and address concerns effectively, which has helped build trust in her care approach.
Phone Communication
Conversely, some feedback highlights difficulties with phone communication at JVC Family Medicine. One reviewer expressed frustration over unanswered calls and issues related to sending blood orders, indicating that this area may require improvement. While many patients found direct interactions pleasant, problems with phone responsiveness have been noted as an area needing attention.
Recurring Praise
- Friendly and professional staff.
- Minimal wait times during visits.
- Clear explanations of medical processes by nurse practitioners.
Concerns Noted
- Difficulties with phone communication and responsiveness.
Rating Summary
JVC Family Medicine holds a rating of 3.2 based on 40 reviews. This mixed feedback reflects both positive experiences with staff interactions and notable concerns regarding communication practices within the office.
Hours and Availability
The practice operates five days a week, accommodating patients primarily during traditional business hours. Monday through Wednesday hours are from 7 AM to 5 PM, while Thursday mirrors these hours before opening shorter on Fridays from 8 AM until noon. The clinic remains closed on weekends, allowing for consistent scheduling throughout the week except for these off days.
Location and Contact Information
Situated in Houston’s vibrant community at 17347 Village Green Dr Ste 106, JVC Family Medicine is easily accessible for local residents seeking general healthcare services. For further inquiries or appointment scheduling, potential patients can reach out directly via telephone at +17134660197 or visit their official website.
In summary, JVC Family Medicine provides general practitioner services in Houston with an emphasis on patient care delivered by friendly staff members. While many patients commend the professionalism and clarity of communication from nurse practitioners like Amy Weaver, addressing phone communication could enhance overall patient satisfaction further. For those seeking reliable family medicine services in Houston, this practice is worth considering for your healthcare needs.
What people mention.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
The local perspective.
I am honestly surprised by the reviews on here. I've been a patient here for two years and the NP Amy is great. She's quick, thorough, and straight to the point. The front office staff is friendly and easy to communicate with. The nurses are always super sweet. They DO primarily run the office with nurse practitioners so if you don't want to see an NP you should probably go somewhere else.
I was a little leary of this place at first because I went in for an annual exam. With an annual exam there aren’t too many questions asked and I felt like this was going to be like all the other doctors I’ve seen. I emailed NP Amy Weaver after my results came in and let her know what I was feeling, and she responded right away and had me come in for testing. They figured out what was wrong and got me all fixed up. NP Amy Weaver was very informative, and gave me options. She listened and spent more time with me than any other doctor I have seen in the past. The staff was very courteous and helpful. The lady that does the blood work is super nice and funny. This will also be my daughters doctor. Doctors always made me feel crazy, and I hated going. I can honestly say NP Amy Weaver changed my mind. I am thankful for this facility.
For the life of me I cannot understand the bad reviews. I have been bringing my Mother here for the past year and couldn’t be happier. Everyone seems to go out of their way to accommodate every need. Have received the best referrals. Wait time is minimal. I really could go on and on. A big thank you to all the staff from my Mother and myself. Keep up the great work!
I love this office. The staff is very friendly and professional. I have seen Amy Weaver and Kim Marie-Troutman and both of them have taken care of my needs. It is easy to get an appointment quickly as there are multiple doctors and FNPs available. The only down side is that they don't take refills requests from the pharmacy so you have to call or make an appointment. I have insurance and they got me in quick so that wasn't really a problem for me.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
Time it right.
| Sunday | Closed |
|---|---|
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| WednesdayToday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 8 AM–12 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
Right around here.
Get directions17347 Village Green Dr Ste 106, Houston, TX 77040
Good to know.
How do I contact JVC Family Medicine?
Call (713) 466-0197. You can also visit their website.
Where is JVC Family Medicine?
17347 Village Green Dr Ste 106, Houston, TX 77040
What are today’s opening hours?
Wednesday: 7 AM–5 PM. Confirm holiday hours before visiting.
How is this business rated?
3.2 out of 5 from 40 Google reviews.
