Dr. Regina K Lee is a family practice physician located in San Antonio, Texas. With a strong focus on patient-centered care, Dr. Lee aims to create a welcoming environment for individuals seeking medical attention. With a notable rating of 4.7 based on 771 reviews, she has garnered a reputation for her attentive and knowledgeable approach to healthcare. Patients appreciate her ability to explain medical issues clearly and her genuine interest in their well-being.
As a family practice physician, Dr. Regina K Lee serves patients at her office located at 10010 Westover Hills Blvd Ste 125 in San Antonio, TX. She is dedicated to addressing various health concerns with an emphasis on clear communication and compassionate care. Dr. Lee’s practice operates five days a week, ensuring accessibility for patients who may need to schedule appointments during regular business hours.
Dr. Regina K Lee has received mixed feedback from her patients, highlighting both positive experiences and some areas for improvement. The analysis of the reviews reveals distinct themes revolving around appointment scheduling, wait times, clarity of explanations, staff professionalism, and billing practices.
Patients have expressed varied experiences regarding appointment availability and scheduling. One reviewer noted that they had difficulty reaching the office staff when trying to confirm an appointment or address billing concerns, indicating that communication could be improved. In contrast, another review highlighted positive experiences with booking appointments, suggesting that while there may be occasional delays or issues during peak times, many patients find it relatively easy to schedule visits with Dr. Lee.
The wait time for appointments has been a point of contention among some patients. One review described a frustrating experience waiting over an hour and forty minutes without being seen, leading the reviewer to leave before their appointment could begin. This account suggests that there may be challenges with time management within the office, impacting patient satisfaction regarding punctuality. However, other reviews reflect satisfaction with the overall timeliness of visits, indicating that experiences can vary widely depending on the day and circumstances.
A recurring theme in the reviews is Dr. Lee’s ability to explain medical issues clearly. Four out of five reviewers praised her communication skills, noting that she takes time to ensure patients understand their conditions and treatment options thoroughly. This clarity fosters trust and encourages an open dialogue about health concerns, which many patients find reassuring.
The reception staff has received mixed feedback as well. While one reviewer appreciated the welcoming atmosphere created by Dr. Lee’s team during their initial visit, another pointed out challenges in communication when trying to address scheduling issues or billing questions. This suggests that while some staff members contribute positively to the patient experience, there may be opportunities for improvement in training or processes within the front desk operations.
Billing has also been mentioned in both positive and negative contexts among patient reviews. One individual expressed frustration over unexpected charges associated with rescheduling an appointment but acknowledged understanding that policies are in place for late arrivals or missed appointments. Conversely, others indicated satisfaction with how billing matters were handled overall but did note potential confusion surrounding insurance coverage options.
Dr. Regina K Lee holds a rating of 4.7 stars based on 771 reviews from patients who have visited her practice in San Antonio.
The practice is open Monday through Friday from 8 AM to 5 PM, providing convenient hours for those looking to schedule morning or afternoon appointments during the workweek. The office remains closed on weekends.
Dr. Regina K Lee’s office is conveniently located at 10010 Westover Hills Blvd Ste 125 in San Antonio, TX 78251, making it accessible for local residents seeking family practice services.
If you wish to contact the office directly for more information on availability or insurance participation details, please call +12106829434 or visit their official website.
In summary, Dr. Regina K Lee is a dedicated family practice physician based in San Antonio who emphasizes clear communication and patient care within her practice environment. While many patients commend her thoughtful approach and knowledge, there are also areas like wait times and scheduling that could benefit from further attention to enhance overall patient satisfaction.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
Dr Lee and all her staff are seriously excellent. They provided a very welcoming atmosphere for my initial appointment. Dr Lee’s manner is good and very worthy of high praise. She made me feel very comfortable with answering her first visit questions. Dr Lee is extremely knowledgeable. She provided exceptional advice for my conditions. Overall a really great experience. Ty
Dr. Lee is the best. She makes you feel at ease and listens to what is wrong. She always gives excellent advice. Makes you feel like you are her only patient. I feel blessed for having her as my primary care physician
I was very impressed with Dr. Regina Lee. She was kind, caring, patient, knowledgeable and a phenomenal listener. Dr. Lee addressed my issues and also made helpful suggestions for my overall care which inspired me to better take care of myself. She never made me feel rushed like some doctors do. I am looking forward to my follow-up and have been recommending her to my friends.
I had an appointment scheduled last week, but after waiting in the exam room for 1 hour and 40 minutes, I ultimately left without being seen. After waiting for an hour, I stepped out of the room to ask for an update and was told that the doctor would be with me shortly. I returned to the room and waited another 40 minutes before deciding to leave. I understand that emergencies and unexpected delays can happen. However, I believe patients deserve the courtesy of being informed when there is a significant delay. A brief explanation or update from the provider or staff would have gone a long way. There seems to be a double standard when it comes to respecting patients’ time. If I arrive late or miss an appointment, I am charged a fee. My time is just as valuable, and I expect it to be treated with the same respect. I rescheduled my appointment as a telehealth visit and was instructed to call the office to schedule a follow-up. I also wanted to confirm that I would not be charged twice. Despite being first in the phone queue, it took 52 minutes to reach someone. Overall, the office appears to have significant issues with time management and communication, and the experience was very disappointing.
Dr. Lee has been an incredible part of my life for over 15 years, and I can’t express enough how grateful I am to have her as my primary physician. Her dedication to her patients is truly remarkable, and I am more than willing to pay extra a month just to ensure she remains my doctor, since my insurance only includes her in the “bronze” plan. Dr. Lee is exceptional at listening to my concerns with genuine interest and empathy. She doesn’t just tell me what to do; she takes the time to discuss various options, empowering me to make informed decisions about my health. Her passion for her practice is evident in everything she does, and she has a refreshing honesty that I deeply appreciate. She never sugar-coats things, and her straightforward approach is both reassuring and motivating. In my eyes, Dr. Lee is a true hero in her profession, and I am incredibly fortunate to have her guiding me on my health journey.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
10010 Westover Hills Blvd Ste 125, San Antonio, TX 78251
Call (210) 682-9434. You can also visit their website.
10010 Westover Hills Blvd Ste 125, San Antonio, TX 78251
Saturday: Closed. Confirm holiday hours before visiting.
4.7 out of 5 from 771 Google reviews.
