Family Clinics Of San Antonio is a medical practice located in San Antonio, Texas, specializing in family medicine. This facility offers a range of healthcare services aimed at treating patients of all ages. With a commitment to patient care, Family Clinics Of San Antonio operates five days a week, making it accessible for residents seeking medical attention. The clinic is situated at 11730 West Ave, San Antonio, TX 78216, and can be reached by phone at +12103408501 or through their official website.
Family Clinics Of San Antonio provides medical services with an emphasis on family health. Their focus is on offering comprehensive care that includes preventive measures and treatment for common illnesses. The clinic aims to create a welcoming environment for families and individuals alike.
Analyzing the feedback from patients reveals a mix of experiences at Family Clinics Of San Antonio. While some reviews highlight positive aspects such as the quality of care provided by specific healthcare professionals, others express dissatisfaction with certain operational elements. Below are the key themes drawn from the reviews.
Feedback regarding the front desk staff is notably mixed. One reviewer described the reception staff as unprofessional and suggested they should improve their interactions with patients, emphasizing the need for gentleness and understanding in communications. In contrast, another review praised the consistency and dedication of the staff, noting that familiarity breeds comfort during visits.
Patients have reported varying experiences concerning wait times at Family Clinics Of San Antonio. One long-term patient acknowledged that wait times can be extended, especially since the clinic operates as a walk-in facility. Although this individual found the wait frustrating at times, they expressed understanding due to the nature of walk-in services. Another review did not specifically mention wait times but implied that concerns over appointment availability might exist based on operational practices.
The clarity with which healthcare providers communicate has received both praise and criticism in reviews. One patient commended a specific provider for taking time to explain medical issues thoroughly while also listening to patient concerns attentively. However, another review detailed a distressing encounter where communication broke down significantly during a consultation, leading to feelings of aggression and misunderstanding from the provider.
No direct mentions of billing practices were found in multiple reviews; however, one reviewer noted their long-term relationship with the clinic before and after acquiring insurance, suggesting that billing may be manageable for some patients despite potential frustrations with other aspects of service.
The current rating for Family Clinics Of San Antonio stands at 3.3 based on a total of 23 reviews. This rating reflects a mix of positive comments along with significant criticisms from patients about various aspects of their experiences.
This clinic operates five days a week, opening its doors Monday through Thursday from 8:30 AM to 5 PM and Friday from 8:30 AM to 3 PM. The facility remains closed on weekends.
Located in San Antonio at 11730 West Ave, Family Clinics Of San Antonio is accessible for local residents seeking family medical services. For more information or to schedule an appointment, patients can call +12103408501 or visit their official website.
In summary, Family Clinics Of San Antonio serves as a family-oriented medical practice in San Antonio offering various healthcare services. Patient reviews indicate strengths in specific provider-patient interactions but highlight concerns regarding staff professionalism and wait times. For those considering this clinic, contacting them directly may help clarify any questions regarding availability or other service-related inquiries.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
Unprofessional place rude people don’t waste your time in there. Nurse it’s a great guy, but reception staff really unprofessional. If you can take the time to speak with a patient and be gentle. You are in the wrong business.
I've been seeing Dr. Rojas for over 10+ years, before I had insurance and even when I had insurance I still decided to stay with him. He knows my medical history and treats you like a friend of the family. Extremely knowledgeable, no BS kind of DR. The wait can be long at times, it's a walk in clinic, even being an established patient, I've had to wait. They dont pick and choose who is seen so that is a lie. Things have gotten overlooked a few times, nothing dire or detrimental, I will say yes it can be frustrating, but nothing that couldnt ever be corrected. I appreciate the staff and their hard work, and always feel good seeing the same faces, turn over is obviously not an issue so it says a lot about the boss/owner. Dr. Riojas is really a great doctor and that's hard to come by these days.
Your website is not running so please make sure that website running proper so we can book your appoinment
Dr Hugo Rojas, M.D. of the family clinics of San Antonio nearly assaulted me and was extremely inappropriate during my last visitation . I’m a small young female and he got in my face when I requested my antidepressant/sleep aid refills but wouldn’t give me them. I asked him why the other Dr. prescribed me it and said I could take them as needed, but dr Rojas was aggressive and saying flat out no. I still need medication..how are you gonna call me a liar about my symptoms??…instead he just told me to find another doctor . He was also making criticizing comments about my personal romantic life ..he kept saying it was my fault…this man is crazy and should not be in the medical field working with people . He looked like he wanted to hurt me too…he was clenching his fist while yelling at me
Roberto Rios- Valle APRN is amazing. He always takes the time to listen and explain the why's and what's. I suffer my the lost of my son and sometimes he just listens. You don't find that kind of care anymore. Nowadays most Dr's won't spend more then 5 minutes with you.
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 8:30 AM–5 PM |
| Tuesday | 8:30 AM–5 PM |
| Wednesday | 8:30 AM–5 PM |
| Thursday | 8:30 AM–5 PM |
| FridayToday | 8:30 AM–3 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
11730 West Ave, San Antonio, TX 78216
Call (210) 340-8501. You can also visit their website.
11730 West Ave, San Antonio, TX 78216
Friday: 8:30 AM–3 PM. Confirm holiday hours before visiting.
3.3 out of 5 from 23 Google reviews.
