Baylor Medicine Family Medicine – Kirby is a family practice physician located in Houston, Texas. This practice provides a range of primary care services to patients in the area. With a focus on patient-centered care, Baylor Medicine Family Medicine – Kirby aims to address diverse health concerns while ensuring that patients feel heard and understood.
Situated at 3701 Kirby Dr, this family practice operates five days a week, specifically from Monday to Friday, with hours extending from 8 AM to 5 PM. The practice offers a welcoming environment where patients can seek comprehensive healthcare solutions. For those considering this provider, it is advisable to contact them directly for the most current availability and any insurance-related inquiries. The facility is easy to access, featuring convenient parking options for visitors.
Examining feedback from patients reveals a mix of experiences at Baylor Medicine Family Medicine – Kirby. Key themes emerge regarding appointment scheduling, staff interactions, billing issues, and wait times. While some reviews highlight positive encounters, others raise significant concerns.
A notable aspect of the reviews pertains to appointment scheduling and availability. Most patients expressed frustration regarding difficulties in booking appointments. Many found that their attempts to schedule visits were met with hurdles, leading to negative experiences overall. One reviewer indicated that they faced challenges getting timely responses through MyChart when trying to resolve issues related to appointments.
The front desk and clinical staff received mixed evaluations in the reviews. Some patients reported friendly and helpful interactions with staff members during their visits. However, several others described experiences where the front desk personnel appeared unprofessional or unhelpful when addressing scheduling inquiries or patient concerns. There were instances where patients felt ignored or undervalued by the staff as they navigated their healthcare needs.
Patient feedback about communication during medical visits also showed divergence in perceptions. While one review praised a provider for thorough explanations and attentive listening, other reviews highlighted instances of inadequate communication and lack of engagement from medical personnel. Specific criticism was directed at certain staff who did not seem fully attentive or prepared during consultations, leading to feelings of being unheard by both nursing and physician staff.
Billing practices emerged as a significant concern for multiple reviewers. Issues included claims of double billing by insurance for the same visit and lack of responsiveness when resolving billing discrepancies via MyChart messages. Patients expressed dissatisfaction with how these billing issues were handled by the office management team, citing poor follow-up practices that compounded their frustrations.
Many reviewers mentioned extended wait times during their visits as a recurring issue. Patients reported delays both in the waiting room before being seen by their providers and during consultations. Several individuals noted feeling rushed once they were seen but also expressed frustration over long waiting periods prior to appointments starting.
Baylor Medicine Family Medicine – Kirby currently holds a rating of 3.1 based on 121 reviews. This score reflects a significant range of patient experiences, with many expressing dissatisfaction alongside some positive feedback regarding specific interactions within the practice.
The clinic is open from Monday through Friday, operating between 8 AM and 5 PM each day. Patients seeking care should note that Baylor Medicine Family Medicine – Kirby is closed on weekends, making weekday visits necessary for appointments or consultations.
Baylor Medicine Family Medicine – Kirby is conveniently located at 3701 Kirby Dr in Houston, TX 77098. The office is designed to be accessible for all patients visiting for their healthcare needs. For further inquiries regarding services or appointment availability, prospective patients are encouraged to reach out directly via phone at +17137987700 or visit their official website.
Baylor Medicine Family Medicine – Kirby serves as a family practice physician in Houston offering essential healthcare services amid varied patient experiences reflected in reviews focusing on appointment scheduling, staff interactions, communication quality during visits, billing issues, and wait times. To verify current availability or insurance participation details, contacting the practice directly is recommended.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
Reviews for this location are so polarized, i wondered what to expect, and perhaps there is frequent staff turnover and thus inconsistent experiences, but I recommend this location based on my first visit today. Support staff was friendly, helpful. Parking was easy. Office was easy to find. My doctor, Dr Guntrum made me feel seen/heard and I could tell she cares about doing a good job.
Horrible, lazy and non responsive customer service. No one follows up with you at all. Good luck if you have any billing issues. Be careful with this office. They have shady billing practices. When you try to message them on MyChart to resolve the issue, no one wants to assist you. They double billed my insurance for a visit and tried to charge me extra cause my insurance was not going to cover the double visit charge on the same day. I understand mistakes happen. But the fact that they just ignore your request for review and don't follow up, it's sad. Poor office management.
If you were to come here for an appointment, avoid Kelly Bush. After nurse taking notes of my long symptoms for the visit, she didn’t care to read it and made me repeat everything again while health in a really bad situation. And then asked me again about something I already told her about my symptoms. She did not offer any medical instructions nor give me any suggestions regarding my severe symptoms, but left me in the room waiting for an hour and said she would be back soon. Extremely unprofessional and doesn’t look like someone who works in medical care at all.
Today was my first ever visit with Baylor Family Medicine and I am thoroughly impressed! I have been looking for a PCP for years and I believe I have found one! Both Dr. Shroff and Asia the CMA were AMAZING! Asia was very educated, friendly, and personable. Dr. Shroff was very kind, patient, friendly, and professional. She listened to me and took all of my concerns seriously and immediately ordered medication, testing, labs, imaging, referrals, etc. My appointment didn’t feel rushed, and she explained everything thoroughly. She is by far the best doctor I have ever seen. Also, not even 30 mins after me leaving the office, the location where my imaging request was sent to gave me a call and scheduled me for an appointment next week. I will definitely be returning and continuing care with these two! Thank you both!
DO NOT RECOMMEND. I wish I could give 0 stars. I have experienced the following: 1. Their front desk staff in person and schedulers when you call both lack professional couth and tact. They act as if they are bothered by having to help out a patient schedule an appointment. 2. They do not have any nurse or healthcare professional for you to speak to if you are an established patient. Their guidelines are go to the ER if you cannot wait 48 hours for your provider to message you back on MyChart, even if it is a quick and simple medical question. 3. This is only about my provider, but I felt unheard. The medical assistant for my provider felt very scripted and non-personal. I went in pain, and so my BP was high because I was in pain… they wanted to prescribe BP medication immediately when I have traditionally had perfect BP numbers. My provider felt like she entered the room with an opinion and agenda already in her head, and did not “hear” anything I had to say once she got in the room. 4. I spent 10 minutes with my provider in the room, yet they billed my insurance for a longer appointment time. If you come here, check your billing very closely! This makes me so disappointed as Baylor is supposed to be top notch and kind… this clinic misses the mark all the way around. Do better, Baylor!!
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| FridayToday | 8 AM–5 PM |
| Saturday | Closed |
Confirm holiday hours with the business. Times follow the directory’s time zone.
3701 Kirby Dr, Houston, TX 77098
Call (713) 798-7700. You can also visit their website.
3701 Kirby Dr, Houston, TX 77098
Friday: 8 AM–5 PM. Confirm holiday hours before visiting.
3.1 out of 5 from 121 Google reviews.
