Navigation Medical Center, located at 3003 Navigation Blvd in Houston, is a family practice physician dedicated to providing comprehensive healthcare services. This facility operates six days a week, making it accessible for patients seeking timely medical attention. With a rating of 4.5 stars based on 696 reviews, the practice has made a significant impact in the local community by offering quality care and support.
At Navigation Medical Center, patients can expect a range of family medical services delivered by a team of experienced professionals. The clinic’s commitment to patient care is evident in its organized approach and the attention given to each individual visit. The practice aims to create a welcoming environment where patients feel heard and supported throughout their healthcare journey.
The reviews provided reflect a mix of positive experiences and some concerns regarding service aspects at Navigation Medical Center. Several themes emerge, particularly around staff interaction, wait times, and the clarity of information provided during visits.
Many reviewers commend the staff at Navigation Medical Center for their professionalism and supportive demeanor. Positive feedback highlights instances where staff members went above and beyond to assist patients, demonstrating excellent customer service. One reviewer expressed gratitude toward an employee named Nelson for his help during the visit, noting that the providers were always available to assist patients effectively.
In contrast, there is some criticism regarding communication from the front desk staff. A reviewer reported feeling frustrated due to unreturned calls concerning prescription status, indicating an area where improvements could be made in professional responsiveness. This mixed feedback suggests that while many interactions are positive, there are inconsistencies that need addressing.
Comments about wait times reflect both satisfaction and concern among patients. One reviewer noted their visit was efficient with minimal waiting before being seen by their physician. They appreciated how quickly they were attended to and highlighted that their doctor took time to explain their health matters clearly.
On the other hand, another review implied dissatisfaction with waiting times tied to prescription management issues. This suggests that while in-office wait times may be well-managed, there could be delays or communication gaps when it comes to follow-ups regarding prescriptions or other after-visit tasks.
A recurring theme in positive reviews is the clarity with which medical professionals communicate with patients. Multiple reviewers remarked on how effectively their healthcare providers explained treatment plans and addressed concerns during appointments. This aspect of care has been highly praised, reinforcing that patients leave with a better understanding of their health conditions and treatment options.
The practice holds a solid rating of 4.5 stars out of 696 reviews. This score indicates generally favorable patient experiences overall but also highlights areas where further improvement may enhance service delivery.
Navigation Medical Center is open Monday through Thursday from 7:30 AM until 5 PM, Friday from 7 AM until 2:30 PM, and Saturday from 8 AM until 12 PM. The clinic is closed on Sundays, providing patients with flexible options throughout the week for scheduling appointments early in the morning or on weekends.
This family practice physician is conveniently located at 3003 Navigation Blvd in Houston, TX. Patients can reach out directly via phone at +17132234466 for inquiries or to confirm current availability and insurance participation. More information about services offered can be found on their official website.
In summary, Navigation Medical Center serves as a family practice physician committed to patient care in Houston. While many reviews emphasize positive interactions with staff and clear communication from providers, there are noted concerns about follow-up processes related to prescriptions. Overall, this facility appears well-equipped to meet diverse patient needs within its operational hours.
Topic mentions in the imported sample, not a score for the business. A review’s star rating does not establish sentiment about every topic.
Call staff very unprofessional. Call back multiple time for status of prescription. Every time Gonzalo would say he would call back with update. Never received any calls back. Called again after a month of waiting, granted i callded multiple time every week, and asked. He said he called back. I asked if he left any voice message. He replied, when I call and no one answers I just leave it at that andbthats that.. very unprofessional
Excellent customer service, Nelson helped me so much I am very grateful and blessed to have someone to provide awesome customer service. The providers are always there to assist the patient and will make everything possible to see you overall they deserve 5+
Took my beautiful 90 year old mother to see her new PCP today. I was very impressed how well the staff and especially her PCP, Dr. Sonia Macayo attended my mother's care. This is a very organized clinic from beginning to end of the visit. Also I wanted to thank Nelson for making the process to fill out forms a little bit easier. Thank you.
MY visit was great, took me in right away did not have to wait for Dr. MONCAYO long at all, she came in and explained all that I was going thru,I appreciate all the great personal the clinic has there,they all do a great job. Thank you all.
I recently visited this Navigation Medical Clinic and was extremely impressed with the level of care and attention I received. The staff, including my Physician Assistant Kimberly, were very friendly and professional. They took the time to listen to my concerns, considered my symptoms and medical history, and provided thorough care. I appreciated their thoughtful approach and willingness to hear me out. I highly recommend this Clinic to anyone seeking medical attention. I will definitely be returning for future visits. ⭐⭐⭐⭐⭐
A sample of reviews published on Google. The overall rating may include reviews not shown here.
| Sunday | Closed |
|---|---|
| Monday | 7:30 AM–5 PM |
| TuesdayToday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7 AM–2:30 PM |
| Saturday | 8 AM–12 PM |
Confirm holiday hours with the business. Times follow the directory’s time zone.
3003 Navigation Blvd, Houston, TX 77003
Call (713) 223-4466. You can also visit their website.
3003 Navigation Blvd, Houston, TX 77003
Tuesday: 7:30 AM–5 PM. Confirm holiday hours before visiting.
4.5 out of 5 from 696 Google reviews.
